Southborough Lane Surgery

Crown Medical Centre, 3 Mackintosh Street, Bromley, Kent, BR2 9GT 196 reviews

Reviews

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Written by a patient
11th December 2019


I would like to single out George True Phlebotomist HCA. Who is working hard to be a Doctor, he is a great communicator and explained the blood taking procedure carefully. He is a considerable asset to this very busy practice.

27th December 2019
Response from Southborough Lane Surgery

Thank you so much for taking time to leave this feedback for George. He has only joined us recently and we have had lots of positive things said about him already. I will happily pass on your comments to him. Response left by Sally Gaites/Assistant Practice Manager

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
27th November 2019


For the first time, I used the "Contact your doctors online" option for a non-urgent medical problem yesterday morning. After filling out the questionnaire, it was stated that I was looking at getting someone back to me within 48hrs. As symptoms got worse, I was pondering if I should make an appointment for that same afternoon (waiting for the 3pm+ slots to open up) and was thrilled when a doctor called in the early afternoon. I then had a brief conversation to confirm the course of treatment and picked up medication shortly after. I already had my first couple of pills and feel much-improved 24hrs after filling in the form online. Many thanks!

3rd December 2019
Response from Southborough Lane Surgery

Thank you for taking the time to leave feedback. E-consults were launched recently and are proving popular. I am so glad that you found this service useful and took the time to tell us. That's always much appreciated. Response left by Sally Gaites/Assistant Practice Manager.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
23rd October 2019


I have been trying to register for on line booking for 2 weeks with no success until I chanced on Kathy. Patient access was such a problem that I began to doubt my sanity. Eventually her persistence, beyond the call of duty, paid off. You simply don't pay this woman enough. She definitely gives great care.

1st November 2019
Response from Southborough Lane Surgery

Kathy is our patient access guru and does go out of her way to help patients who are experiencing difficulty in registering for this service. We are very appreciative of all of our reception team. Many thanks for leaving this feedback. Response left by Sally Gaites/Assistant Practice Manager.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
21st October 2019


The receptionist are very helpful once you get through but there can be a long wait on the phone due to a high volume of calls. I find the internet service very good.

1st November 2019
Response from Southborough Lane Surgery

Thank you for taking the time to leave this feedback. We have a great reception team who often go the extra mile to help patients. We are aware that it is sometimes difficult to get through on the phones but sadly there is no quick fix for this, so we would absolutely encourage patients to use the online service which in turn decreases the amount of calls coming through the surgery. This does work very well for many patients. Response left by Sally Gaites/Assistant Practice Manager

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
18th October 2019


A very good surgery with excellent staff. Like most GP surgeries these days it is sometimes difficult to obtain an appointment although there are some urgent appointments available. However appointments can be done online as can ordering repeat prescriptions. Overall we are very satisfied with Southborough Lane Surgery.

1st November 2019
Response from Southborough Lane Surgery

Many thanks for taking time to leave this feedback. It's reassuring to know that our patients are happy with the service we provide. I hope that patient access continues to be useful for you. Response left by Sally Gaites/Assistant Practice Manager

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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