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Southborough Lane Surgery
2018-04-16
Person
4
5
0
Written by a patient
Written by a patient 16th April 2018
I like this GP practice, and particularly would like to thank two doctors - Dr H Patel and Dr M Collins - for their always very kind, attentive and considerate advice and welcoming attitude. They always explain things very clearly and professionally and listen to patients well. I have been with this GP practice for over 12 years now, and it has improved a lot, moving into a new purpose-built better suited building. Appointments system is clear, and you can book either online or via the phone, and appointments are often available on the day, particularly in emergency. I would highly recommend this surgery.
1st May 2018
Response from Southborough Lane Surgery
Thank you for taking the time to leave feedback. It is great to hear when patients are happy with the service we offer. I shall be sure to pass on your comments to Dr Collins and Dr Patel. We think it is important to listen to our patients and alter the way things are done when possible and the change in the appointment system is reflective of this. We actively encourage patients to use the online service and are glad that this has been helpful for you. Response left by Sally Gaites/Assistant Practice Manager.