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Southborough Lane Surgery
2019-05-24
Person
3
5
0
Written by a patient
Written by a patient 24th May 2019
I phoned the surgery today 24th May for an appointment and spoke to Kathy who told me all the appointments had been taken for Dr Collins for the morning. I found this a bit frustrating as I had tried since 8 to get through. I knew I needed to go on Patient Access but didn't know how to do it. It was such a relief when Kathy said she would help me over the phone. She was so kind and VERY patient and helped me through.
I now feel so relieved that I am finally on it thanks to Kathy.
1st June 2019
Response from Southborough Lane Surgery
Thank you for taking the time to leave feedback. Kathy has great expertise when it comes to patient access and always goes the extra mile to help patients with signing up to this service. I hope you find it useful. Response left by Sally Gaites/Assistant Practice Manager