South Reading Surgery

South Reading Surgery 2018-10-05 Person 1 5 0

The reception staff at SRS are appalling. One of them evven appears to be unable to understand basic questions, even when phrased slowly and in simple terms. As a group (or 'team') they are (or at least try to be) domineering and don't try to help the patient, it seems they only want to make their job easier so they can get back to chatting with their friends (observed on several occasions). If you are unfortunate enough to be contacted by one of them they will provide no information, just a demand to make an appointment 'immediately' or 'as soon as possible' - resulting in a certain level of worry which the vast majority of the time is entirely unnecessary. If anything needs 'checking' you will be placed on hold (at least that is what they say) and have a very high chance of being cut off. I am beginning to understand how cattle feel. This is partly to do with the system, however, if they do not have any information they should not be so blunt or make everything sound so urgent. It horrifies me that this approach and attitude can be tolerated in a supposedly 'caring' NHS. Stop penny-pinching and employ professionals.

South Reading Surgery 2018-09-11 Person 1 5 0

Negatives - Certain doctors are domineering and apparently deaf to most of what they are told (locums usually) . Certain reception staff are nosy (eavesdropping , hearing half a conversation and making inaccurate assumptions), judgemental and unwilling to listen to an explanation that refutes their inaccurate assumptions - they should not be doing any of this!!! Appointments are incredibly difficult to get, even if you turn up before 8am for an 'on the day' appointment. Certain processes are disjointed and disconnected. Positives - one or two doctors are very good, they listen, process and help. Nursing staff are excellent.

South Reading Surgery 2018-08-23 Person 1 5 0

The reception staff are incredibly rude and unhelpful. It is very difficult to arrange a booking and it seems like even the smallest question to reception - such as "can I please have a form to view my details online" is met with sighs and disbelief that you would dare ask a question. I would go elsewhere if I could. I have been considering seeking private GP services due to the poor service here.

South Reading Surgery 2018-04-04 Person 2 5 0

Been on hold for 32 minutes caller number 2 in the quee at 2.30 in the afternoon. Ended up putting phone down. Rang back the next day at 4pm and the phone just rang and rang but no answer.

South Reading Surgery 2018-03-21 Person 0 5 0

My recent experience today (21/3/18) of trying to call the surgery by phone has taken well over an hour and I still have no answer let alone an appointment. I visited SRS to find it closed??? Totally unacceptable