Sonning Common Health Centre

Wood Lane, Sonning Common, Reading, England, RG4 9SW 73 reviews

Reviews

Recommend
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9th August 2023


I phoned at 5.30 pm and explained my problem and said I’m visiting - receptionist was very helpful, made me a temporary patient and said doctor would call me. Dr Drury phoned ten minutes later, asked a few questions and dispensed ABX to Henley Tesco. He also checked it had gone through and called me back so within an hour I was dealt with very efficiently - fantastic and many thanks! He couldn’t have been more sympathetic.

Suggested improvements
Exemplary service

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Rating not given.
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7th July 2023


Easy to get an appointment but not always very quick

Suggested improvements
I saw Dr Claire Webster at the Heath Centre as an emergency just before it closed at 6pm. She was excellent, checked me over and decided I needed to g to A&E urgently. She stayed after hours for somebody to come to take me to A&E. Many thanks.

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20th May 2023


Excellent customer care and efficient, visited surgery for a flu jab this morning. Very organised, polite and caring approach throughout.

Suggested improvements
None

Experience
Involvement
Cleanliness
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Appointment
 
7th March 2023


The surgery always has been clean, accessible and well staffed

Suggested improvements
It takes time to get to see your own doctor

Experience
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Appointment
 
14th February 2023


Today I had an appointment with the Nurse for my B12 injection at 10.10am. I booked in at 10.06am, ready and on time. At 10.30am after a number of other people were called, I asked the receptionist if the nurse was running late and apparently this was the case. Whilst I appreciate our NHS staff to be kept waiting for 20 minutes and not be told of the time delays is not acceptable. I too, am working but this doesn't seem to be a concern to others. No apology for being so late. Left me feeling really frustrated as it appears my time is invaluable.

Suggested improvements
Make patients aware of significate delays......not everyone has unlimited time.

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Resources

Short link to review Sonning Common Health Centre: http://iwgc.net/ecgvf