Somerton House Surgery

79A North Road, Midsomer Norton, Bath, England, BA3 2QE 2 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
24th November 2014


The care given at this surgery has been second to none for me! I honestly can't fault them - the only time I have ever had a complaint the Practice Manager dealt with it quickly. The receptionists are helpful and polite, the doctors are great and generally know their stuff - unlike a couple of surgeries I have been under in the past where you could enter an appointment with a serious issue and still leave feeling like you had wasted their time! Can't recommend this place highly enough :)

2nd December 2014
Response from Somerton House Surgery

Dear Patient, We are really grateful for your feedback on iWantGreatCare, it is through this feedback that we can endeavour to improve our service to you. It is with great pleasure I read your comments as we work very hard to make our service the best we possibly can and are happy you are so pleased. Yours Sincerely Caron Tremaine-Tucker Practice Manager

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
20th March 2014


I find this surgery gives excellent care. All the staff are very competent, good listeners and good explainers. The new nurse NMP deserves a special mention as she seems very skilled and has a great manner. My only minor gripe is there is no confidentiality at the desk so if you want to ask for something personal like an appt to have a coil you are best to phone.

12th November 2014
Response from Somerton House Surgery

Dear Patient, Thank you for your feedback it is a valuable resource in identifying areas for improvement. We appreciate all the positive comments and have looked at our options with regard to privacy at the desk, we are very restricted in what we can offer, but now have a small area around the side where conversations can take place in a more confidential setting. If you prefer to use this area, please inform reception staff at the desk and they will take you around to the small window at the side to continue your conversation. Thank you again for your feedback.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Somerton House Surgery: http://iwgc.net/eb6u2