Somerset Gardens Family Health Centre

4 Creighton Road, Tottenham, London, N17 8NW 45 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
« 2 3 4 5 6 7 8 »
Page 7 of 8
 
Written by a patient
27th July 2015


I attended the surgery last Tuesday, 21st July 2015 for my weekly blood test (I have to have six in total) and was again seen by Olivia, the Phlebotomist who undertook my blood test procedure. As I am a bit squeamish, I don't like blood tests but Olivia's expertise makes this procedure painless and quick. Olivia is always very pleasant, professional and friendly. Thank you Olivia. Vasilis Michael

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
3rd June 2015


RECEPTIONIST NEED TO HAVE MORE EMPATHY AND SHOW GENUINE CARE FOR PATIENTS EVEN IF THEY DON'T LIKE THE JOB THEY ARE DOING!!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
3rd June 2015


There are some really genuine caring GP's at this surgery. The care demonstrated by all staff appears to be getting better. I really welcome the idea of not having to disclose my medical concerns to the receptionist. I always abhor the idea of telling non-medical staff y medical issues and at times appear to have staff judging me and give me strange looks. I suffer with depression and it can sometimes be hard to gather the courage to call the GP for help. At times I rather suffer in silence. Please make allowances for people like me and make the process of speaking with a GP with concerns (even if they sound minor to you, these issues may be so huge to me and make me feel suicidal, scared, anxious etc). My GP Dr Hazell has been amazing and really understands this since I mentioned it to her. It should apply to more people, depression, anxiety and low moods are quite horrendous to have as an individual, so we need as much help as possible to normalise our lives. The reception staff need to show more empathy and even if they are fed up, they need to be welcoming. They mostly look like they don't want to be there and don't care to help you. This has recently got somewhat better, but the older reception staff still hang on to bad habits. Thank you for the good service the surgery continues to give to the local population...but there is scope for better!

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
1st June 2015


Biggest issue is the lack of being able to book an appointment through the receptionist. You HAVE to phone between 8 and 10 to speak to a doctor. Very difficult when you are travelling to work from 8 till 9 and after 9 you will be lucky to get an appointment with the GP. Not everyone needs the GP for an emergency consultation. I have 2 chronic illnesses that are being dealt with, but have several things I want to sort out and see the GP for but don't feel I can do so, do I risk taking a day off to not get an appointment? think not. Other issue is lack of contact. E.G I needed my prescription and ordered online. Was not done, so had no medication, Luckily the chemist knows me and gave a weeks supply. The prescription was not done as I need a medical review, but no one has contacted me about this. A text would do, they can text about health checks (which they get paid for) but not reviews? In addition if you have any tests done, bloods or x-ray, DO NOT wait for them to call you and let you know the result, even if they are abnormal, they dont call or text. The only reason I am with this surgery is that its local and the pharmacy attached to the surgery are very helpfull.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
12th December 2014


I was seen by Olivia today, she was professional and dealt with my problem efficiently.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

« 2 3 4 5 6 7 8 »
Page 7 of 8

{{category}} working at Somerset Gardens Family Health Centre ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Somerset Gardens Family Health Centre: http://iwgc.net/ecbio