Shinfield Medical Practice

Shinfield Medical Practice 2022-10-24 Person 1 5 0

Four times my appointments for treatment after surgery have been changed to different times/dates. Totally unexceptionable....just receive a text and cannot do a thing about it. Would give them no stars if it was possible.Very shoddy and unprofessional

Not kept cancelling my appointments once they were made.....on four different occasions

Shinfield Medical Practice 2022-07-08 Person 1 5 0

Almost impossible to get an appointment. They prefer you to just go way because they are busy apparently.

Be polite, offer appointments. Not much to ask.

Shinfield Medical Practice 2021-05-21 Person 1 5 0

Very unhelpful and rude I was the brookside surgery before they were brilliant. I moved home so had to change doctors. You might as well go elsewhere no care for patients! I work as a health professional myself and would never treat patients like that. I would give no stars if I could. Very disappointed I’m moving surgeries !

Everything

Shinfield Medical Practice 2018-03-12 Person 4 5 0

Great surgery. Clean, modern and spacious. The staff are great here. You never have to wait too long t be seen. Also there is an on-site pharmacy too which is a real bonus. The pharmacist and staff know their patients and always explain about their medication. Would highly recommend Shinfield group practice.

Shinfield Medical Practice 2018-03-07 Person 1 5 0

Very disappointed in the new trainee receptionist (young Asian lady), I came to the surgery on the afternoon of Monday 5th March and gave feedback on how to improve the online registration service but was startled by her attitude, I spoke in a polite tone and rationally spoke about my thoughts and even said I was trying to give patient feedback but she was not interested in listening to me and was deliberately looking away. Whilst I appreciate she is under training and may not be familiar with the process and procedures, for which I have no issue with, the attitude and common courtesy was seriously lacking. I wished I could have filmed her, as her body language alone spoke volumes. I am surprised that someone new to their job could be so uncaring and unenthusiastic, and wonder how she would have handled an irate patient. As someone who has worked in NHS, I think she should be advised on this for self improvement as I would not like her to be the face of NHS for the Shinfield Medical Centre. I am not doing it to be vindictive, I do care about our local community and the NHS.