Seven Dials Medical Centre

Seven Dials Medical Centre 2021-01-07 Person 3 5 0

My Partner called the practice as he was concerned over a new issue that has been ongoing for several weeks - something that he thought would resolve itself but has persisted and before he could even finish describing his symptoms he was in his words 'barked at' by the receptionist who wouldn't let him speak and said you have been closed since March and you're not seeing anyone face to face. We're all very aware that there is a pandemic going on and services are restricted, but patient's problems don't simply disappear because services have changed. He wasn't requested to see anyone, but simply wanted to discuss his symptoms in the first instance to see if he needed treatment or a referral given that he has a strong family history of various types of cancer and thought he should have it reviewed - he rarely goes to the Doctors. I realise common sense doesn't grow in everyone's garden and there will be patients insisting on unnecessary appointments at this strange time, but there are many patients that would be put off seeking advice for potentially serious issues when face with such a rude and negative response. Perhaps try giving people the benefit of the doubt before shouting them down. This isn't the first time this has happened. The GP on the other hand was very helpful, thank you.

Listened to what the patient is describing and asking for rather an assuming and shouting them down and talking over them. I am a health centre receptionist myself so I am fully aware of the stressors in this job, but we're all struggling through this pandemic in our own way and patients should be encouraged to seek help if necessary and not put things on hold.

Seven Dials Medical Centre 2020-05-19 Person 5 5 0

Big thanks to Dr Sadler for getting urgent medication for my husband who is recovering from pneumonia at home. He arranged alternative antibiotics to be delivered to our home by Ashtons pharmacy on the same day. Great service and good communication with local chemist. Good service from receptionist too.

Seven Dials Medical Centre 2020-02-19 Person 4 5 0

I have a long-standing mental health condition. The team have always been polite and courteous. I hope that soon my mental health problems can be put behind me and I can get on with my life.

Seven Dials Medical Centre 2020-02-18 Person 5 5 0

I have had reason to see Dr Torbati twice in the last month. His advice and assistance were much appreciated and thanks to him I am firmly on the road to recovery. I am always very pleased and grateful for the service of the clinic, all the staff there are great.

Seven Dials Medical Centre 2020-02-17 Person 5 5 0

Came to see the nurse for my regular smear test. The nurse was friendly and made me feel at ease, as always. Reception team are always very helpful too