Selsdon Park Medical Practice

97 Addington Road, South Croydon, Surrey, CR2 8LG 1 2 3 4 5 36 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
11th February 2020


The help, support and advice I have received from this surgery over the past few months has been outstanding; this is the surgery as a whole including the doctors and the receptionists. I have been a patient at this surgery since I was 18 and I'm nearly 39. Throughout the many years as a patient here, I would happily say that the service and the level of care is excellent and first class. I have recently been diagnosed with a skin condition that has had quite an impact on my daily life. I had an appointment back in November with Dr Kelvin and he was very thorough, and really listened to me and addressed my concerns. He is very caring and highly professional, and even though it was unrelated to my appointment, he checked my thumb which I had slammed in the car door the previous day!! Dr Kelvin referred me to Dermatology as there is a photo therapy treatment available which can help various skin conditions. Long story short, the person I saw at Purley Hospital was not helpful at all giving me a small piece of notepaper with the diagnosis on it and told me to go off and do some research! She hadn't even acknowledged the request for UV light treatment telling me simply that my skin condition will 'burn itself out'. (separate review on Purley Hospital's website!) This experience just served to highlight how lucky I am to be a patient at a surgery that has such efficient and caring doctors. After doing some research, I found that St Thomas' Hospital have a specific clinic related to the skin condition I have. I contacted the surgery, and requested that I be referred there instead. There were no questions asked, no issues, no stress, I literally received an appt date for St Thomas' two days later. Repeat prescriptions have been approved very quickly, and I would also like to thank Dr Velani who offered me advice on the phone (after I spoke with a very helpful receptionist) the other evening re my medication when I was having a particularly bad day with my skin. Thank you, I think you all do a fantastic job.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
22nd January 2020


Very long waiting time l, doctors don't care. All these NHS staff are just in it for the high pay and gold plated benefits. Ripping up the public purse. Especially the receptionists who are very rude. Don't know how they are still working there!!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
13th December 2019


Very poor service and very rude staff. Long waits and make you rush in your appointments. They are trying to get away with the least amount of work and looking at ways to make additional sales. Wouldn't recommend to anyone due to the sort of service levels they offer. Also not very caring and bothered about patients, who are actually in need of support in difficult times

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
24th December 2018


My experience has been mixed. Although, lately I have become increasingly dissatisfied with the service. The service offered needs to be fair and consistent. Depending on the doctor seen depends on the level of care offered. Alot of the good doctor's are currently unavailable or left. Receptionist staff are often rude and unhelpful. I will be seeking a new practice. The only advice that I can offer is, they need to improve how they interface with their patients. Their approach needs to be patient focused not practice focused. Without patients there would be no practice!

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
25th September 2017


I had a blood pressure test on 17 august and the girl that took it could not have been better. She also took my blood for various tests-all ok as it happens. She made me feel at ease immediately and was brilliant. NHS, maligned by the few who are heard(unfortunately) is in my experience, amazing. Long may your girl and the NHS last

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Selsdon Park Medical Practice: http://iwgc.net/eb8tv