Saxonbrook Medical Centre

Written by a carer

My wife tried to get a midwife appointment for her 16 Week check 2 times but after an hour waiting on the phone, when the receptionist finally picked up the phone she asked a few questions and when my wife didnt understand something, the receptionist was very rude and just hang up the phone it happened 2 times. This Northgate surgery should prioritise people living in Northgate not caring for half crawley

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Written by a carer

I've had to make a few calls recently to the surgery. I don't know what's going on but I wait and wait on hold 15-20minutes and then get cut off. It's not just every now and then it's every time I call. I've had to send emails to them to ask them to call me. It's such a shame as the surgery used to be very efficient.

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Written by a patient

It is virtually impossible to get an appointment at either surgery, urgently needed treatment and or specialist referrals are flatly refused. Repeat medication is super hard to get because of "medication reviews" as appointments are soo hard to come by. A request made for my 2 year old daughter which was suggested by a consultant was made a week ago today and I still haven't heard from them as to weather or not they are actually going to give my daughter the medication she has been advised to take. I would not recommend this surgery to anyone, I fact I actively advise people away from both surgeries.

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Written by a patient

Trying to get an appointment at Saxonbrook is a sick joke. When you go onto the online system, sometimes there are one or two appointments available about 3 weeks time, but most of the time, there are simply no appointments available. If you phone up to try to get an urgent appointment - well, good luck with that. Last time I finally did get to see a doctor, after asking something along the lines of "well, what would you like me to do about it?" she agreed to refer me to a specialist due to a long standing problem, but three months later, I have heard nothing, so I strongly suspect that the referral was not made, and I was just being fobbed off. :( I was also given a prescription which was for the branded version - the pharmacist was rather puzzled - it would be normal to prescribe the generic version of the drug to keep NHS costs down.

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Written by a patient

When I need an appointment the telephones open at 8.30 and after continually ringing for over 100 times you might get offered an appointment at a different surgery. There is no continuation of care and the medical associate is useless. If you do manage to get an appointment with a doctor or nurse then they are lovely, helpful and efficient. The receptionists are also pleasant and helpful but generally I go to the walk in centre at the hospital as I can pretty much guarantee that I won't get an appointment and end up really poorly needing urgent treatment.

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