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Saxonbrook Medical Centre
2016-10-11
Person
0
5
0
Written by a carer
Written by a carer 11th October 2016
Hi,
I called up today at sharp 8:30AM to book an appointment for my wife who has taken a leave today because she is not well. I managed to get connect at 9:01 and the receptionist told that all the appointments were full. She took the phone number and said that a clinician will call in next two hours but we can guarantee a appointment. When asked for an appointment, she went into an argument saying we are using the triage system and its working well for us. She then HANGED the phone. How can a system be working well if a patient calls at sharp 8:30 and still can't get an appointment. Also the receptionist was very very rude.