Saxonbrook Medical Centre, Maidenbower Square, Crawley, West Sussex, RH10 7QH
Also known as: Northgate Surgery
Really grateful for caring concern for my wait. As doctors can't rush patients. It was a long wait but everyone was apologetic . They do care about patients.
I had to wait an hour in a queue on the phone (it was late morning, not during the early rush) before being able to speak to a receptionist, but once it was my turn the lady I spoke to was very polite and helpful and I was given a next day appointment. I was called through for my appointment on time and the 'physician assistant' I saw was able to do all that was needed to help me. The doctors clearly have restrictions placed on them for the length of appointments and I was told when my allotted time was up, but I was told I would have been given another appointment to follow up if that had been necessary. Mentioning at reception on my way out that I needed a flu jab appointment, I was asked if I could wait 10 minutes until a nurse was free to do it to save me another trip. Great service!
Hi, I called up today at sharp 8:30AM to book an appointment for my wife who has taken a leave today because she is not well. I managed to get connect at 9:01 and the receptionist told that all the appointments were full. She took the phone number and said that a clinician will call in next two hours but we can guarantee a appointment. When asked for an appointment, she went into an argument saying we are using the triage system and its working well for us. She then HANGED the phone. How can a system be working well if a patient calls at sharp 8:30 and still can't get an appointment. Also the receptionist was very very rude.
My partner has ended up with endocarditis and has suffered to the extent that we y have moved practices. How can a medical practice not recognise when a GP needs to recognise a very serious patient needing help????