Saxonbrook Medical Centre
Saxonbrook Medical Centre, Maidenbower Square, Crawley, West Sussex, RH10 7QH Also known as: Northgate Surgery 27 reviewsReviews
Im not a patient at Saxonbrook but My 8 month old son was having an allergic reaction to peanut butter and my doctors and the local chemist were closed for lunch and I just ran there in a panic. The doctors, nurses and actually all the staff were amazing, professional, calm and reassuring! They dealt with the situation and treated my son in a timely fashion which was paramount in this situation.
Their care and attention to detail possibly saved my sons life. They are a credit to themselves, our local community and the NHS. We thank you from the bottom of our hearts!!! Xx
Really grateful for caring concern for my wait. As doctors can't rush patients. It was a long wait but everyone was apologetic . They do care about patients.
I had to wait an hour in a queue on the phone (it was late morning, not during the early rush) before being able to speak to a receptionist, but once it was my turn the lady I spoke to was very polite and helpful and I was given a next day appointment.
I was called through for my appointment on time and the 'physician assistant' I saw was able to do all that was needed to help me. The doctors clearly have restrictions placed on them for the length of appointments and I was told when my allotted time was up, but I was told I would have been given another appointment to follow up if that had been necessary.
Mentioning at reception on my way out that I needed a flu jab appointment, I was asked if I could wait 10 minutes until a nurse was free to do it to save me another trip. Great service!
Hi,
I called up today at sharp 8:30AM to book an appointment for my wife who has taken a leave today because she is not well. I managed to get connect at 9:01 and the receptionist told that all the appointments were full. She took the phone number and said that a clinician will call in next two hours but we can guarantee a appointment. When asked for an appointment, she went into an argument saying we are using the triage system and its working well for us. She then HANGED the phone. How can a system be working well if a patient calls at sharp 8:30 and still can't get an appointment. Also the receptionist was very very rude.
My partner has ended up with endocarditis and has suffered to the extent that we y have moved practices. How can a medical practice not recognise when a GP needs to recognise a very serious patient needing help????
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Short link to review Saxonbrook Medical Centre: http://iwgc.net/ejhnq