Saundersfoot Medical Centre

Saundersfoot Medical Centre 2023-12-02 Person 2 5 0

I tried calling a 8:10am and there was just an automated message saying to call back at a quieter time. I decided to pop down and got an appointment for the same afternoon. Generally, the receptionists have been fine with me, never rude and the doctors have been good aswell. I was given antibiotics, told my infection was severe and if there was no improvement in 48hrs to go back. That evening I actually got so much worse, and called for advice to check if this was normal. The receptionist I spoke to shut me down, was very rude, basically said tough and if I felt I was that bad call 111. I only wanted advice. I persevered, still felt no better and it transpired the antibiotics I was initially given, hadn't worked at all and I still had a high temperature. I did need to see a doctor and ended up being more poorly for longer because of 1 receptionist who thought she knew better. I wish I knew her name, I would have complained.

If the receptionist allowed me to get the advice I needed. I would have known it wasn't a normal reaction and could have potentially started new medication sooner, but my recovery is now longer as a result.

Saundersfoot Medical Centre 2023-01-30 Person 5 5 0

Been using Saundersfoot surgery for 40 years & always found them helpful and polite. Drs are nothing but kind and caring and always listen attentively. Thank you to all staff!

Phone lines are can be busy peak times but this is understandable & due to high demand in these ‘Covid times’.

Saundersfoot Medical Centre 2022-10-31 Person 1 5 0

Trying to get an appointment is a very tedious procedure, on the last occasion, I was on hold for 40 minutes to then be told that there were no appointments it's frustrating beyond belief. The receptionist was anything but helpful. I have recently moved from England and in my last practice we were able to make appointments online since 2009, this surgery is anything but progressive they are positively antiquated. I have lived all over the UK and this practice is abysmal and certainly the worst.

I have no further comments.

Saundersfoot Medical Centre 2019-05-20 Person 1 5 0

Rang to make appointment after advice from A&E and was told no appointments today after being advised to get 1 by doctors there - Surgery has gone so down hill no wonder people opt to use online doctors at least you see a doctor only thing is you have to pay for using it, I really recommend this as the NHS Doctors surgeries have gone down hill fast