Sandhurst Group Practice

72 Yorktown Road, Sandhurst, Berkshire, GU47 9BT 87 reviews

Reviews

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Written by a carer
23rd October 2018


It is almost impossible to get antone to answer a phone, when I did get an answer the person was unable to understand the question. When I went into ask a question the receptionist was not in the slightest bit interested or helpful.

3rd May 2019
Response from Sandhurst Group Practice

Our apologies, please try our on-line service e-consult to ask any questions that you may have.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
7th September 2018


Nightmare to get an appointment. 19 calls at 0800 before you get through to the automated system. Don’t know which surgery to attend as they don’t tell you. No follow up on test results so patient left guessing what to do next!

3rd May 2019
Response from Sandhurst Group Practice

test results can be seen through patient access. Please sign up if able. It should not matter which site you phone either site can book appointment and see your records now. We are one surgery with 2 sites.

Recommend
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Cleanliness
Staff
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Written by a patient
3rd June 2017


Not your average frosty knickers on reception. Other frontline staff in other organizations should take a leaf out of their book. The whole team appear to be on board , we would not go anywhere else.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
20th April 2017


Having been told to phone this morning at 8am for an on the day appointment it took me 32 attempts to get through (it was constantly engaged), I got through at 8:07 only to be told all appointments were gone and to call back at 2pm and try again, this is totally unacceptable, the receptionist told me it was because of the Bank Holiday weekend! Not a very happy patient

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th April 2017


I called for a routine appointment with my GP, either a phone call or a face to face, I was told first available phone call was 6 days and a face to face was over 2 weeks, this is unacceptable. I have been a patient at this practice for over 18 years and it just gets worse trying to get a routine appointment. Having said that my Doctor is marvellous when I can eventually get in to see her!

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Resources

Short link to review Sandhurst Group Practice: http://iwgc.net/ejh8f