Sandhurst Group Practice

Sandhurst Group Practice 2021-09-02 Person 1 5 0

I have been a patient here for 25 years. Back then, it was a great surgery. What changed, what went wrong? Now it is the worst. Utter joke of a place. Ring at 8.00 am to get an appointment, but you can't get through. And when you do finally get someone to answer the phone, all the appointments have gone. If you are lucky, you can have one in 8 weeks time ! If no one can get through, how are these appointments going so fast? Reception push you down the line of eConsult. Seriously, don't bother. A week it took to get a reply last time, and it's taken 4 days to even get any one to look at it. Get's you off the phone system though. As for seeing a GP, forget it. This process is incredibly stressful, and for someone who may not be well, you are adding to their stress. It is not the fault of the receptionists, but they get the brunt of the stressed callers, which is not right, or fair on them. The practice manager does need to take a serious look at what is going on here.

Either you have too many patients or not enough doctors. Given that the housing boom, less patients in not likely, so more GPs are needed. Also, sort the phone system out.

Sandhurst Group Practice 2021-08-24 Person 2 5 0

Myself and my family have been patients at the surgery for 21 years, up until about 5 years ago it was a fantastic surgery, but each year it has got worse and now it is awful. Takes at least 45 mins to get through on the phone, no matter what day or time. Prescriptions are regularly late or not even done and the request has gone missing. No personal or relationship with a doctor, majority work part time and getting an appointment with your own doctor is near on impossible, when you the wait it's usually 5 weeks+, it makes things very difficult when you barely know the doctor or have a relationship with them. It now feels very business like now as if you're on a conveyor belt and they want you in and out as quickly as possible. This was all pre-covid and has not changed.

Read tge above and you can see that for yourselves

Sandhurst Group Practice 2021-07-21 Person 2 5 0

When calling at 8am it is impossible to get through to speak to a receptionist to make an appointment. It seems that the practice has moved away from the option to be placed in a queue when calling. This makes it even more difficult to get though. I am an elderly person and the telephone is my preferred means of arranging an appointment.

More reception staff? More doctors? Better system for booking appointments?

Sandhurst Group Practice 2021-05-17 Person 1 5 0

Each month I go to Boots pharmacy next door to SGP to collect my prescriptions. But every month they aren't there, because a doctor hasn't signed them off. So I have to go back to the surgery, get the receptionists to search for my prescriptions, and get a doctor to sign them off. Why can't SGP sign off prescriptions on time. Patients shouldn't have to go through this every month. This is poor patient care.

Get your doctors to sign off prescriptions on time.

Sandhurst Group Practice 2021-04-06 Person 1 5 0

I have given this score because I haven't seen a doctor because I've been waiting on the phone phone for 35 minutes and still no answer

Answer the phone will be good