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Written by a patient
6th October 2020


Just looking at the website is enough to depress me. I quote: If you are not calling about booking an appointment please do not phone at 8am as this is our busiest time try calling for advise or administration at 12 - 1pm or after 3pm when we are quieter and not Mondays which historically is our busiest time. We have also cut the queue time to 20. Please be ready to give your Date of Birth and a short description of why you require a consultation immediately you get through - this will help us deal with you quickly and enable our queue times to reduce. - than you for your co-operation - SGP There are at least three errors: Advise is a verb. Advice is the noun needed. A queue time cannot be 20. The number in the queue might be 20. I assume "than you" should be "thank you". Also please note that I did not give one star. Zero stars are appropriate and the system should permit giving no stars otherwise it is misleading.

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