Sandhurst Group Practice

72 Yorktown Road, Sandhurst, Berkshire, GU47 9BT 87 reviews

Reviews

Recommend
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9th October 2021


Iv been at this surgery for 15+ years and past 4 years it's been getting extremely hard to get an appointment or even speak to a doctor, something needs to change quick as it's putting mine&other people's health at risk

Suggested improvements
The reception staff rude, as for is surgery clean I would not, it's been over 20months since iv been in their, as IF IM LUCKY ENOUGH TO GET THROUGH ON PHONE my appointment has been over phone, even since the rest of world getting back to normal, its a utter joke and dangerous

29th December 2021
Response from Sandhurst Group Practice

please use e-consult available on the front page of our website unless Urgent for the day. we have also introduced a new on the day team and abandoned our call queuing system

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
8th October 2021


Impossible to get an appointment, often waiting over an hour to get through to reception!

Suggested improvements
Get more GP's

29th December 2021
Response from Sandhurst Group Practice

please use e-consult available on the front page of our website unless Urgent for the day. we have also introduced a new on the day team and abandoned our call queuing system

Experience
Involvement
Cleanliness
Staff
Appointment
 
8th October 2021


I moved to the area last year and registered with this practice being it was my closest. I did my research and reviews were not great but thought you to give them a chance. Worse decision I could of done. This practice has to be the most unprofessional and disorganised doctors surgery I have ever used. The practice is so dated and looks like back in the 70s. Let’s start with my first experience - you can never get through. One day I attempted over 90+ times as it is constantly engaged. No function to hold or wait to be spoken to. When I found a lump in my breast I needed an urgent appointment. I had to plead with reception team to see me. Once seen they advised a 2 week urgent appointment would be arranged with the breast department. This never happened and they lost my referral 3 times!! I had to keep chasing. The GP also asked me to get a blood test arranged with reception when I came out of my appointment. The receptionist was due to go home and had her coat on. She shouted to someone and said can they deal with HER at reception!! I mean just so unprofessional. They have 2 practices over 2 sites. Constantly saying they have no doctors to cover. My opinion close one practice and put al resources into one.

Suggested improvements
All the above.

Experience
Involvement
Cleanliness
Staff
Appointment
 
5th October 2021


This surgery has now become an utter joke!!! 2-3 years ago when Simon Brown was there, this surgery was the best in the area - it could not be faulted. What has gone wrong? No one seems to care anymore. No wonder patients are leaving and changing doctors. It is now impossible to see a doctor - I still do not know who my doctor actually is!!! I am nearly 82 years old, but am very,very disappointed with the system at Yorktown Road. When is it going to improve?

Suggested improvements
Just see the above and comments from other patients.

29th December 2021
Response from Sandhurst Group Practice

Apologies for your problems. To save queuing please use e-consult available on the front page of our website unless Urgent for the day. we have introduced a new on-the-day team and abandoned our call queuing system

Experience
Involvement
Cleanliness
Staff
Appointment
 
1st October 2021


I tried to get an appointment last year but just gave up with the "call at 8AM" system because I could never get through. When I moved here in 2005 and had Dr Simon Brown as my GP it was a fantastic surgery and I got first class care, but since he retired a couple of years ago the surgery just doesn't care. They still haven't told me who my GP is. For a few years their Flu vaccinations have been very late, but it seems this year they aren't actually doing any - so it looks like I need to go to Boots or Tesco! What is going on here? It makes me wonder what the Surgery is actually doing if you can't get an appointment or a simple flu vaccine? Total waste of money - just wait until any problem is serious and use A & E. Which justs adds to the burden on A & E, and isn't what they are supposed to be doing. Fingers crossed I will be moving out of the area soon. I've no idea what surgery I will be at, but it can't possibly be any worse!

Suggested improvements
Everything - just doing something would be an improvement.

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
 

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Resources

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