Saltdean And Rottingdean Medical Practice

Grand Ocean , Longridge Avenue, Saltdean, East Sussex, BN2 8BU 8 reviews

Reviews

Recommend
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8th March 2022


The nurse Linda was so helpful and kind to me today. She really put me at ease during a procedure and went the extra mile. She also supported me with a problem I have with my current medication and sort help from the duty doctor and made sure the prescription was made available immediately and sent to my local pharmacist for collection on my way home. Fantastic service.

Suggested improvements
Everything was ok

Experience
Involvement
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20th May 2021


Very plasant reception staff today. This was also commented on by another patient whilst I was there.

Suggested improvements
Face to face consulations with doctors.

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th December 2020


I have been with this surgery for about 4 years and have regular meds every 3 months. From the very beginning I would order my meds and go to the pharmacy and be told they have nothing. I then speak with the surgery who tell me they have sent it, the the surgery and the pharmacy at my request talk to each other and I get my meds. If this happened once or twice or even 3 times I could understand but not over 4 years. This time I sent an email requesting my drugs and asked to collect the prescription as I did not want to go through the usual routine. I was going to the Dr anyway to give blood and asked for my prescription, they sent it electronically, yet again it did not arrive, I said I could come back and collect it, they said OK, I asked them to call me to confirm it was ready. I got the call and went to collect it. After a while it was brought to me by the office manager Jessica who told me it was not a proper prescription and the bar code would not work as it would have the same barcode as all the others By now I was getting angry which Jessica interprets as rudeness. At no time was I rude personally or professionally with Jessica and at no time did she apologise for this issue. I advised Jessica that I wanted to be treated the same as everyone else, she said I was, I disagreed as I'm the only one that seems to have this issue.

Suggested improvements
I am appalled by Jessica's behaviour, she is the office manager with zero customer skills, no empathy, no apology, I was an inconvenience with an irritating problem. I would like Jessica to understand the meaning of rudeness as apposed to anger and frustration at a ridiculous technical issue that originates at the surgery and has caused me a great deal of annoyance.

Experience
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Cleanliness
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Written by a patient
27th November 2018


I cannot praise this Medical Practice and it’s wonderful staff enough! Contrary to common belief, regarding waiting times for appointments. Yesterday I went online to make a routine follow up appointment and was impressed to see that there were several slots available on that same day, and more for the rest of the week. I also know, from personal experience, that if your need is urgent you will be seen, or a Doctor will call you and have a chat on the phone. Tip - use the online system and remember: “The early bird catches the worm “ !

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
18th May 2015


I have recently had an operation and the nurses at this practice have been dressing the wound for me, they genuinely care about me and do all they can to ensure I get the best care, the receptionists are helpful, kind and efficient. I have today been to see one of the GP's who listened to me,gave advice and made me feel better. This practice have looked after myself and my family for many years and we have all had complex ongoing medical conditions, I have never had a bad experience at this practice from any staff member and have nothing but respect for the work they all do and feel safe and confident in their care.

Recommend
Involvement
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