Saltcoats Group Practice

17-19 Raise Street, Saltcoats, Ayrshire, Scotland, KA21 5LX
5 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
6th February 2024


I never have an issue getting an appointment whether for myself or for my children. They are always more than happy to see us and are very patient and understanding. I am never made to feel like anything is too minor.

Suggested improvements
The waiting area could have a few more things in to keep children happy when waiting for appointments as sometimes waiting times can be long. this isnt a big deal though i do usually have things for my own children

Experience
Involvement
Cleanliness
Staff
Appointment
 
3rd July 2023


Not all staff but most r not of very nice manner,make u feel small,as if u lack any knowledge show no consideration in ure needs and show no emotion or thoughts in each patients enquiry,and how some things patient calling about is of doctors opinion phone staff r not qualified in anyway medically at before my experiences have not always been of this nature have had few helpful and been obliged but recently and today totally horrible sometimes don’t want to call feel my mental health affected

Suggested improvements
Staff need be re trained in customer relations and care and we r all individuals to be treated fairly on phones and a better system for patients lack of communication esp when patient needs review to be notified b4 they do their requests instead of having to have to deal with it as obv patients need their meds

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
6th February 2020


It’s almost impossible to get an appointment without standing outside for almost 30 minutes. I have stood for 20 minutes only to be told no appointment left come back tomorrow and go through the process again . NHS Scotland is broken

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
27th November 2019


It took me an hour and three minutes and 268 calls to finally get through to reception this morning only to be told advance appointments are for 3/4 weeks ahead and no on the day appointments, only emergency appointments available. Told to phone back tomorrow to join the appointment lottery for an on the day appointment. This really isn't good enough but apparently that's just how it is. No wonder people clog up A&E and why their waiting times are not being met. Seriously need to revamp your appointment system...who's my MP?

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
2nd November 2018


4 weeks for an appointment, 2 and a half weeks for an advice call. Receptionists not all of them but some are so abrupt with a no care attitude on the phone and face to face I actually walked out crying the way they made me feel. Phone lines are shocking always getting cut off. Fax machines are down to, my councelr had to email me her report for me to print off and hand in urging it's importance on the Monday. Phoned every day its now Friday and doctor hasent even read it. I really seriously think this surgery needs to be looked at.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Saltcoats Group Practice: http://iwgc.net/ecait