Sackville Medical Centre

The Surgery, 20 Sackville Road, Hove, East Sussex, BN3 3FF 1 2 3 4 5 13 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
6th June 2017


The Drs are fantastic at this surgery as well as the heath care and nurses. The reception staff are unhelpful, rude and couldn't care less about you. Shame there are not more understanding staff working on the front desk !

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
5th December 2016


The Sackville medical centre can be split into two parts the first part being the ridiculous amount of time it takes to get through to the most unhelpful reception Everytime our family call we are always re-trying due to the phone always being engaged and when you finally get through usually after 10-20 mins you get told there are no appointments. Weather it's 9am or 1 am or 3 am there's never an appointment. The receptionist are no help what so ever even when it's an appointment for children there is never any assistance or effort to try and squeeze them in its a shambles. But once you do get an appointment 8/10 times the doctors are very helpful except from doctor ahmad

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
25th October 2016


I was waiting for a referral letter to be faxed to a private hospital. I chased up and was told that I would have to wait up to a week Very bluntly as they were busy, and then was told it was ready but she could not fax it as it was a private referall. I came to collect it but the receptionist could not find it. After waiting for 10 minutes a lady appeared from the office and said very loudly and aggressively in front of a room full of patients, "yeah I spoke to him on the phone and told him we can't fax it because it's a private referral". This was obviously somewhat embarrassing. The receptionist then kindly printed me a copy of the letter and I took it to the montefiore hospital. When I told the staff there my surgery refused to fax the letter they said that was something they had never ever heard of before, and they had spoken to the surgery themselves and spoke to someone who said they would fax it over. I'm a bit confused and concerned as to why his particular lady clearly was so aggrieved at my request, and then even went on to lie to me? If employees are going to be dealing with the public a certain level of customer service is expected. I am very very disappointed

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
24th October 2016


Just moved to this surgery from an excellent one in Portslade due to moving home. Sackville is clearly a very busy and in demand surgery as most appointments can only be made on the day, with only 40% bookable in advance. Seems sensible, but it is so difficult to get an appointment on the same day. Today I rang from 830 until 1030 to be told come in and repeat a test I've already done to definitely rule out what they thought it was before, despite my symptoms changing. Moreover you have to talk to a receptionist about your issues over the phone to see whether you do indeed require an appointment. I understand that the most needy and vulnerable need to be seen and prioritised, but this system allows for what may seem more minor issues to flourish into something worse or allows those who may be nervous in reporting serious symptoms to be put off doing so. Sometimes you just need to see a doctor and on more that one occassion I've been told 'not today' or encouraged not to do so which makes you feel firstly like a burden, and secondly concerned no one is taking you seriously. Sadly it's not just the difficulty in actually booking an appointment, but also procedural issues at this surgery that don't run as they should. Twice I have put a prescription in, and had it rejected for no one to call me and explain why. It got to the point where a great receptionist apologised profusely and gave me a last minute late night appointment to get the prescription because i had to come in again to get it sorted. It was a potentially very dangerous predicament to be in. When I've seen my Doctor he has been thorough, helpful and supportive. As have some of the receptionists. I don't doubt they're are good intentions all around and this is a surgery suffering, like most public sector organisations, due to cuts. However you may wish to find another surgery that is less busy and more mindful of building relationships with patients.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
10th June 2016


I have tried for an entire week to get an appointment. Monday - called every 10 minutes but was unable to get trough before 9.30am Tuesday - called every 10 minutes and finally got trough a t 9.30am - no appointments left. Wednesday - managed to get through at 9am receptionist advised that as I required a sick-note that I should call on the 7th day of my sickness. Friday - decided to visit the doctors rather than call, by 8.35am there were no appointments left. I informed the receptionist of what I had been advised previously and she arranged a phone consultation for this afternoon. I'm not very hopeful at getting to see a Dr for today.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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