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Rysseldene Surgery
2018-12-04
Person
1
5
0
Written by a patient
Written by a patient 4th December 2018
It's impossible to get through via 'phone and when you eventually do so, it can take a couple of days, the advice is to pop down early am 7:30/8amin future !! To queue in line outside!! Unbelievable advice if you're unwell. Goodness knows how an elderly person or someone who needs prompt medical care or advice is supposed to cope if within surgery hours. My husband was ill last week and I had to take him into hospital where he was promptly seen as he was quite poorly and with an chronic health condition also It just wasn't good enough really. No one picks up the practise 'phone!
It's very difficult to even change appointments or to make one.
I've tried emailing to convey my concern but interestingly only the co practice replied.
I find it really quite worrying and am looking to change Dr asap.