Written by a patient
15th February 2020
I have used the surgery facilities for about four years so have seen both the previous doctors (who resigned en masse) and the new current group. Getting appointments has never been easy and in order to guarantee a same day appt. To be seen by a doctor queueing at 07:30 outside in the rain and wind is necessary.
Things are changing however, If an appt. With a doctor is not totally necessary, access to other facilities is relatively straight forward and for review of medication I was called in to see the clinical pharmacist who works in the practice. It made me appreciate the wealth of expertise now being offered within the group to support the overworked gp's. The clinical pharmacist is a breath of fresh air and where a review is all that is necessary she represents a very significant member of the team. I was also provided with a six month prescription to be called off monthly so that waits for scripts to be signed is now in the past.
The receptionist I spoke to during a visit this week was not only very pleasant but confirmed she was pleased to meet me as soon as I got to the counter, this attitude and greeting changes everything hopefully for even the most vexatious of patients.
I give the practice 11 out of 10 for their continued efforts to improve. It's not easy to stop a tanker and turn it around and it takes time, the sit and wait system for patients recently introduced is another sign that indeed the tanker has turned and is headed in the right direction, we can all complain, I have done in the past however I see a very different practice and hope the changes continue positively in the future. Well done to those responsible.