Roslin Medical Practice

Roslin Medical Practice 2024-03-02 Person 2 5 0

Based on previous experience, the advice and service provided by the doctors and nurses were very helpful. After making 3 telephone calls within 2 weeks, I finally managed to book a telephone appointment with the doctor. The first available appointment is not until next month, waiting time is 40 days. The challenge is access to the GP. The process for booking GP appointment requires patients to call the practice at 8.30am. I made few attempts including: - calling at 8.29 am and the call was rejected (GP is not open until 8.30am) - calling as soon as the clock turn to 8.30am, I was in the queue no 20. After waiting around 20 minutes, the reception told me there was no appointment for the day. Either I have to repeat the process the next morning or schedule appointment the following month. I noticed in Facebook, other patients expressed similar experience.

Urgent actions need to be done to prevent harm to patients and to reduce the needs to use A&E. Few suggestions: - increase GP resources in Roslin Medical Practice or if possible, offer patients to move to nearby practices with lesser demands - change appointment system which patients can make online appointment and allocate slots for emergency call only. - use video call instead of telephone call.

Roslin Medical Practice 2019-07-04 Person 4 5 0

Unable to get a non urgent appointment (the system was not to be released for the following month for another two weeks) I was told to phone at 0830 to get an appointment, however the line is constantly engaged. In desperation I drove there at 0830 and eventually, between the one receptionist answering the phone, which rang constantly, managed to secure an appointment for 9.50. I have been with this Practice for 18 years and have always had excellent care from all staff and continue to do so. The difficulties around the appointment system are a direct reflection of the strain imposed on the infrastructure of all the new houses being built in the Midlothian area approved by Midlothian Council without them considering the effect on local health services, schools, transport, sewage etc. and refusing to invest in making said provision.

Roslin Medical Practice 2018-03-29 Person 2 5 0

Receptionists were unhelpful, one in particular was quite rude and arrogant when I called to check what time the doctor is going to call me back. Doctors are okay. Surgery itself is really clean. I never had this problem before because everyone was always very good but I think they should review who is answering calls as person without compassion should not be allowed to speak with patients.

Roslin Medical Practice 2016-12-13 Person 5 5 0

Every member of the team here from the doctors and nurses to the receptionist staff are amazing. Very knowledgeable, helpful, friendly and personable. We never have a problem getting an appointment and the receptionist have been seen to go above and beyond. Truly a great service.