Rookery Medical Centre

Rookery Medical Centre 2024-04-10 Person 4 5 0

On the whole the Rookery Medical centre is very good I am pleased with the level of service I receive , the staff are pleasant and helpful

Could have had more staff on reception, it was very busy and one of the staff seemed to be helping someone with a complicated issue, so was a longish wait before other staff stepped forward to help, however they apologised for the delay, and were very helpful.

Rookery Medical Centre 2023-06-20 Person 5 5 0

Dr wace as soon as you go in her room she puts you at ease I was laughing after my appointment she is absolutely the best

None

Rookery Medical Centre 2023-02-17 Person 5 5 0

Each time I have rang reception is so helpful and understanding and have always helped me by reassuring me and arranging for me to speak to doctor via the telephone and then subsequently I had face to face appointments. The doctors have been exceptional Inc a trainee doctor.

Nothing in my opinion from experience I received

Rookery Medical Centre 2022-12-15 Person 2 5 0

This medical practice is atrocious. Firstly it took 3 days for a doctor to make a visit to a nursing home to authorise pain medication for my aunt on end of life care. Having finally coming out of hospital pain free, there was absolutely no reason for someone to suffer. The doctors didn't seem to care. My blind, bed bound aunt, unable to eat drink, on her own, relying on everyone to do everything for her, spent a third of a week in great pain because a doctor put off doing a small part of their job, that would have taken very little. Then when she did die, they refused to come out and verify death. Contrary to what I was told the procedure would be by the care home. I cannot imagine that verifying death for a doctor is not normal practice. it seems that when Covid was rampant many practices passed the buck to care / nursing homes and other entities to verify death. Now Covid is not an issue per se, this practice is still using that excuse to lessen their workload. They will instead sign a death certificate at some point later with a hands off approach. As if that is acceptable practice for someone who should have a level of care to their patients. I question why these doctors are doctors. It certainly doesn't seem to be because they have a calling of care. Their utter refusal at a most stressful time for relatives tells it all. They then wonder why people are angry and then go on to be blamed people for a reaction to their tardiness and evasion of their work. As if they are faultless and everything they do is right. This is Modern day NHS doctoring. Funny how it wouldn't happen in the private sector. If the doctors are in any way concerned then it should be a part of their work to change the system.

You could have come out the day my aunt was admitted to the nursing home to make sure she was not in pain. You could have spent 30 minutes of your day coming out to verify dealt instead of passing the buck.

Rookery Medical Centre 2022-11-14 Person 3 5 0

Generally a good surgery, but the need for a telephone appointment first on every occasion is challenging for those working/driving during the day. Secondly it’s quite hard getting through to the surgery (on hold 20-25 mins sometimes, then often cut off, despite being caller ‘number 1’ for all of that time!). With fewer patients in surgery and more remote appointments, I don’t fully understand why it’s harder now to get through to reception than it was pre-pandemic? The system absolutely shouldn’t cut you off.

Could I suggest that specific times are given for telephone triage appointments, in the same way as in-person appointments? This way, it gives patients the chance to ensure they’re available for the call and can have a private conversation. At the very least allow patients to reschedule those calls easily (maybe on your online system?). Can you consider a call back or message service - many people can’t stay on hold for the length of time required to get through, particularly when they drive for work.