Riverside Medical Practice

Riverside Medical Practice 2025-03-19 Person 5 5 0

After being a former patient of Park Surgery in Horsham, who’s overall service has unfortunately gone downhill drastically over the past few years, the service I’ve received from the staff and doctors at Riverside Surgery has been nothing but excellent. My most recent visit to have Microsuction performed on my ears was conducted by a Miss Mairi Hibberd. I found the service she provided to be excellent as she was very welcoming, informative and careful whilst carrying out the Microsuction.

On my visits so far, there’s nothing that comes to mind that needs to be improved on.

Riverside Medical Practice 2025-03-15 Person 5 5 0

This was my first time visiting Riverside and I was really happy with how I was treated. The receptionist was very helpful and I didn’t have long to wait to be seen. The nurse I saw was lovely,she explained the procedure and was very professional.

Nothing,I was very pleased with everything

Riverside Medical Practice 2025-03-13 Person 5 5 0

Excellent doctor.

Very good already.

Riverside Medical Practice 2025-03-13 Person 1 5 0

We had an appointment at the clinic for our baby’s routine vaccinations, but the experience was extremely disappointing. 1. Excessive Waiting Time – Despite having a scheduled appointment, we were left waiting for over an hour before being seen. This is incredibly frustrating, especially with a young baby who has limited patience and needs a predictable routine. If appointment slots are not managed properly, it defeats the purpose of scheduling in advance. 2. Careless Injection Handling – When the nurse administered the vaccine, she was not careful while withdrawing the needle, which resulted in a visible scratch/wound on our baby’s thigh. This should not happen in a professional medical setting, particularly with an infant. More care and precision should be taken to avoid unnecessary injuries.

We expect better time management and more careful handling of babies during such procedures. Hoping the clinic takes this feedback seriously and improves both punctuality and quality of care in future appointments.

Riverside Medical Practice 2025-03-12 Person 4 5 0

Due to work commitments I couldn’t attend the appointment with my GP face to face. Instead of cancelling it all together and rescheduling it, I was offered a phone call with my GP on the same day. Thank you to the receptionist that sorted that out for me, sorry I can’t remember your name. Dr Khan, my GP, was super helpful and went through all my latest tests results thoroughly and agreed on next step. Thank you

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