Riverbank Medical Centre

Walford Avenue, Worle, Weston Super Mare, Avon England, BS22 7YZ
7 reviews

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Written by a carer
17th November 2017


I contacted the surgery as my brother in law is registered at Riverbank. He is unffortunatly in a nursing home with Hunttingdons disease his life excpectency is not very good and is at late stages. I contacted the surgery to ask for help as the social services want to move him due to funds. For the first time in years he has gained weight after being malnourished , socialises and even smiles again, The family can not believe social services want to take this away from him and put him back into a confused depressed state for the last days of his life . I spoke with Dr Louise Tulloh over the phone after a quick response from the receptionist . Dr Tulloh rang me back within the hour and although i have never spoke or met this lady i felt at ease discussing the situation with her . I explained that i would like a letter to back the case to keep my brother in law in the nursing home. Dr Tulloh Said that she agreed that it was for the best for him and that she would type a letter and ask the receptionist to call me when it was done . In about one hour later the call came to say it was ready for collection . I cannot thank the Dr enough for listening and for acting so quickly. The letter was full of the facts and expressed everything i was trying to say and more she really listened.Thank you . This has made me feel like my brother in law still has rights and although can not speak for himself has the support and caring attitude of a special Dr. All we can do now is wait for the outcome but whatever happens i would just like to take this opportunity in acknowledging the hard work and effort of the NHS care . Even under all the pressure of the surgery they made time for this and dealt with things so quickly. So once again ' THANK YOU' yours sincerely The James Family

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

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Resources

Short link to review Riverbank Medical Centre: http://iwgc.net/eb8ap