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Riverbank Medical Centre
2019-04-03
Person
1
5
0
Written by a patient
Written by a patient 3rd April 2019
The online appointment system does not work well. Appointments are only available two weeks ahead and free slots are not available from day to day. For the last four weeks I have tried obtaining a triage appointment but to no avail. How many daily appointment slots are there, and why is it so difficult to get an appointment with a doctor?
Over the last few years I have not had reason to request an appointment very often, but if this is the typical experience of more regular users it is an extremely poor one and should give senior partners in the practice serious pause for thought.
The reception team should also reflect on their manner towards practice visitors. At best their attitude is cool but more typically they are brusque. It is the first point of contact and gives a poor impression.
Looking at other submitted reviews and also talking to local community members, this practice could do so much better.