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Riverbank Medical Centre
2018-12-31
Person
2
5
0
Written by a patient
Written by a patient 31st December 2018
I am writing this in complete frustration! Everyone is generally pleasant, though staff do seem somewhat terse at times, but the telephone appointment system is appalling. I fully understand the sentiment of this system but it is failing abysmally in terms of practicality. Receptionists do not always pass on the correct telephone number to the doctors resulting in wasting everyones time. Doctors only try to contact a limited number of times and the system does not consider that it is not only doctors who are busy! People work and cannot always be available to answer the telephone - then patients have to call back and begin the entire process again! For me this has already meant a 2-week wait and there is no guarantee I will be able to answer the telephone when the doctor next calls. My condition is not an immediate emergency but that does not mean it is not serious. There must be a better way - what about on-line consultations for example?