Riverbank Medical Centre 2017-10-11 Person 3 5 0

Both I and my wife are patients and both the doctors and medical staff are all excellent in the care they give. However, getting to see them is always a problem. The system where we need to be telephoned by a doctor who then decides whether we merit an appointment is a disaster for us. We are only reachable by mobile phone and stay in a place with patchy or no signal. This means that we must take a walk up the nearest hill or drive to a local town and hope that we get a call. The call often does not arrive or arrives when we're driving and can't answer. As we cannot call back that means we either wait where we are and hope the doctor calls us within a few minutes or carry on and possibly miss the next call. Last year when my wife had a similar problem the american lady at reception quickly organised an appointment with a doctor who was in and free but so far she has been the only one who has helped with our problem. Neither of us are people who run to the doctor with every complaint and when we do want to see one of you it's for a real reason. I'd appreciate it if you could give us a solution to this.