Share review of Rhoslan Surgery

Rhoslan Surgery 2019-10-15 Person 0 5 0

I HAVE BEEN TRYING ON AND OFF FROM 10.30AM TODAY TO GET THROUGH TO APPOINTMENTS (OPTION 1). I HAVE ALSO TRIED RECEPTION (OPTION 4). AT 1PM I OPTED FOR THE TEST RESULTS OPTION WHERE I WAS MET BY A PARTICULARLY UNHELPFUL OPERATIVE WHO TOLD ME I SHOULD NOT HAVE COME THROUGH TO HER , BUT RATHER TO APPOINTMENTS! WHEN I EXPLAINED THAT I HAD BEEN TRYING, UNSUCCESSFULLY, FOR TWO AND A HALF HOURS TO DO JUST THAT SHE SIGHED HEAVILY AND TOLD ME THEY WERE PARTICULARLY BUSY TODAY - RUBBISH! EVERY TIME I HAVE THE MISFORTUNE TO RING THIS SURGERY, THE SAME THING HAPPENS. I ACTUALLY DON'T BELIEVE THAT THEY ARE EITHER BUSY OR SHORT STAFFED, I THINK THEY CHOOSE NOT TO PICK UP THE PHONE AS THEY DON'T HAVE ANY APPOINTMENTS AVAILABLE TO GIVE TO PEOPLE. I ASKED THIS LADY IF I COULD SPEAK TO THE PRACTICE MANAGER BUT GUESS WHAT, SHE WAS NOT AVAILABLE. SHE TOOK MY NUMBER AND TOLD ME SHE WOULD GET THE PM TO PHONE ME BACK, BUT I AM STILL AWAITING THAT CALL. THIS SURGERY IS INEFFICIENT, UNHELPFUL AND TOTALLY LACKING IN ANY KIND OF PATIENT CARE. IT IS NOT FEASIBLE THAT A PHONE LINE COULD BE BUSY FOR SUCH A LONG PERIOD. I WILL BE LOOKING FOR ANOTHER SURGERY NOW AS I HAVE SIMPLY HAD ENOUGH OF THIS PLACE.