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Rhoslan Surgery
2015-07-06
Person
1
5
0
Written by a patient
Written by a patient 6th July 2015
One great doctor that stands out in this surgery Dr Thackery, the other doctors lack patience and compassion. The reception staff are not helpful (if you can get passed them) and I feel patients in this surgery find it difficult to complain about their experience as the doctors are not prepared to put the patients first (even though they wouldn't have a job if it wasn't for sick people) their authority seems to have gone to their head and it seams to be a culture set within this surgery.
I hope the surgery manager does something to nip this in the bud and training sessions with the receptionists on compassion and helping to get patience seen if not by them refer them to somewhere who can fit them in.
I have recently been in Bangor hospital and they where fantastic professional caring and compassionate even though they are over stretched and worked to the limit maybe Rhoslan should go there for some training.