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I am a new patient to the surgery. The receptionists were very polite, courteous and upbeat and liked that they stated their name. I received a telephone consultation within 5 minutes of ringing for an appointment. I was able to go through three areas that were causing me problems and received sound advice, a prescription and a follow-up on who could administer an injection. I was offered a face-to-face appointment within 2 days for the latter. High praise for the practice and would recommend.