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21st September 2021


Booked in to have the copper coil fitted. When I arrived they told me I had to do STI testing and would have to wait 2 weeks before having the procedure. I was never informed of such testing when I was booked in and had already waited months to even get the appointment! Not only had I walked 40 minutes to the clinic to get there for nothing, but put me through a large amount of unnecessary stress with anxiety over a procedure they couldn't due to poor planning and communication. Very poor service and would definitely recommend you go elsewhere

Suggested improvements
Better communication between staff and knowledge of testing required prior to procedures.

Experience
Involvement
Cleanliness
Staff
Appointment