Princess Street Group Practice

Princess Street Group Practice 2023-07-19 Person 0 5 0

Absolutely appalling service by rude staff and unprofessional and incompetent doctors. Absolutely shocking treatment by the practice manager shouting at me in the reception area in front of everyone. This place is a disgrace! With GP practice’s like this no wonder the NHS is struggling!

Start treating patients with respect. Be professional. Introduce yourself and wear ID. Some customer service training wouldn’t go astray.

Princess Street Group Practice 2019-10-31 Person 4 5 0

I have used the surgery twice and had positive experiences both times. The GP was very knowledgeable and helpful, and the nurse I saw for my flu jab was professional. The staff were positive and helpful.

Princess Street Group Practice 2018-01-17 Person 1 5 0

I have been with princess for over 9years, the Doctors and nurses are very ok but bad customer service. The receptionist are very rude especially the women they worsen your situation. Not polite at all no regards for human, their tone of voice very very bad. I'm not happy the way I was been spoken to today by those so called receptionist. I have decided to move my family from princess.

Princess Street Group Practice 2016-10-24 Person 2 5 0

The receptionists are either rude and unhelpful or incredibly slow. I was made to feel stupid when I asked to change an appointment. On the few occasions where I have convinced myself to go I have been made to feel like an inconvenience by the reception staff.