Preston Park Surgery

2A Florence Road, Brighton, England, BN1 6DJ 53 reviews

Reviews

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Written by a patient
17th April 2015


Very good surgery. See my review of Dr Supple which includes comments on the practice. No complaints.

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
14th April 2015


I've been a patient here for nearly 10 years and on the whole I've not had any problems with this surgery. I've found the staff helpful and the surgery clean and tidy. I was however, deeply unimpressed when attempting to reorder my repeat prescription online and finding that I was now unable to do so! Fair enough (ish), if this is a security measure or more helpful to them then their current records, but I had no communication to say this would be the case. I am contactable by email, landline, mobile and letter. I now have to try to get myself there in person with my ID...it's busy at work at the moment so I can't take time off especially at this short notice and I don't drive, so I'm not sure I'll make it before it closes for the day. This is precisely why I opted for online ordering and have my pharmascist collect for me in the first place. I will now most likely end up receiving my prescription late, which is obviously just a little inconvenient. I'm really not pleased with this.

Recommend
Involvement
Cleanliness
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Written by a patient
13th April 2015


I saw Ruth the Practice nurse who was informative, friendly but professional. I felt able to ask anything and informed following my consultation.

Recommend
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Cleanliness
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Written by a patient
13th April 2015


Doctor support has, for the 15 years I've been with is practice, consistently of a very high standard. Receptionist experience has not always been so positive. Although recent improvements have been experienced with reception there are still occasions of unhelpful behaviour.

Recommend
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Written by a patient
11th April 2015


This is a community practice, which is obviously very busy. I find the staff always attentive and well organised, courteous and efficient. There is a gentle and positive atmosphere. There appear to be good relationships between colleagues at all levels/types. I can always get an appointment at short notice to see a doctor, though am often disappointed that I have to wait up to three weeks to see my own doctor. However, I think the policy of 'book on the day' is a sensible and useful one. Generally speaking, I have found this to be an excellent 'family surgery', and the doctors have been great with my children, and with me. However, I do have a concern about some doctors and the practice nurse not seeming to remember how important it can be to speak directly to children, even young ones, in the potentially intimidating context of the surgery. All children are vulnerable and likely to feel more so when poorly, or when a stranger sticks a needle into them without reassurance. These early visits to the doctor and nurse are formative. They understand a lot at an early age - taking your clothes off, for example, in front of a stranger who hasn't even bothered to say hello, can be extremely discomforting.

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Resources

Short link to review Preston Park Surgery: http://iwgc.net/eb63m