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Preston Park Surgery
2017-06-22
Person
1
5
0
Written by a patient
Written by a patient 22nd June 2017
I have visited the surgery twice in as many weeks and on each occasion i have been met with stone faced reception staff. They come across as if i am causing them an inconvenience. One one occasion the receptionist did not speak one word when i was collecting a script no Hello, Thank you.
This is rude and a real let down to the practice, smiles and courtesy cost nothing, no investment needed or training. By smiling and at the very least verbally acknowledgement of a patients presence is not too much to ask surely?
24th July 2017
Response from Preston Park Surgery
Many thanks for taking the time to leave this feedback and I am sorry you have encountered this issue. We have recently made some changes to the Reception team and I hope that future encounters will be much better for you. Please do not hesitate to contact me if you have any further issues. Penny Hawes Practice Manager