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11th August 2021


Our Family has been with Praze Surgery for nearly 40 years. Seen the brilliant times, - when Dr Hugh Fairly was there, and the surgery was an asset to the village and a credit to the doctors that worked there. To the present day when the current management took over. What a descent into chaos! This place is being bled white and they are doing it at the expense of the old, the chronically ill and the vulnerable and of course the taxpayer. Shame on them. The process is getting worse. Impossible to make an appointment by telephone. Virtually pointless to make one online. Earlier this year it took me SEVENTEEN days to get a five minute phone call! Despite my condition from which I was in increasing chronic pain 24 hours a day. The appointment I had today only took FOURTEEN days to arrange and I met for the first and last time Dr Adam Ellery. What a piece of work! He began by basically telling me I was making my pain up! I walked out after a few minutes. I was very very angry. It is tragic to see how this once friendly family doctors has been utterly and completely ground into the dirt! The Covid crisis has been exploited for every penny and used as an excuse to prolong covid measures well beyond the government guidelines. IF you can get in there, the place is stuck in a dark dystopian time-warp from the first weeks of lock down. Now at a time when the world should be opening up again when the vast majority of patients have been double jabbed, everything about Praze surgery is designed for one thing and that is to make patients feel afraid and presumably to encourage them to stay away. Warm and friendly it is not. The receptionists I noticed today are now completely separated from the patients, physically hidden behind closed blinds. When I saw him, Ellery had the gall to claim he was working 70 plus hours a week. Yet the surgery is closed most of the week the car park is empty, the doors are locked and there are no lights on and it takes 17 days to get a five minute phone call from this shower. Perhaps he has another job somewhere? What is going on at Praze surgery is DANGEROUS. Patients will die. It must be stopped

Suggested improvements
Be open eight until eight seven days a week. Stop scaring people and above all get rid of Adam Ellery.

Experience
Involvement
Cleanliness
Staff
Appointment