Pound Hill Medical Group

Written by a patient

Have had two major issues recently - had an upper respiratory infection around the time of the suicide of a close friend - saw Dr Kuipers twice re this and he was so kind and caring! I felt really felt listened to about my friend. He was so kind and helpful that I felt I could come to him again anytime if I needed to. Also unfortunately I've just got diagnosed with Cancer and the receptionist at Copthorne surgery was very helpful and caring. Also Doctor Ikhide had a lovely manner about her when dealing with me. Again - I felt really cared for. We are very fortunate to have such great Doctors - we have seen Dr Lamont before and Dr Williamson too who were also lovely. It does help you to feel confident about being seen and heard if you have to go another time.

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Written by a patient

Not that it is great to be ill but the surgery, the staff and the doctors make it that much easier for you. They are always helpful, courteous and very professional. everything possible is done to arrange things for you. The triage nurses are also superb and as usual are very helpful in dealing with you and your problem. The on line facilities are brilliant and easy to use and with modern technology your prescription can be transmitted to a pharmacy of choice. What more can one ask?

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Written by a patient

This is on behalf of my wife and myself. Reception always polite and happy to help. Phone always answered positively and helpfully. Call backs always followed up and helpful advice given. All the GPs excellent (but we do have our favourite!!!)

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Written by a patient

My husband and i have been going to the surgery for the past 8 years, and have seen various Doctors, not if i have ever seen my GP but I am happy with all of the once I have seen over the years. Unfortunately, as I many GP preactices it is not always possible to get an on the day appointment, we find it best to go into the practice to do so, as telephone calls can take ages and more often then not by the time you get through no appointments left. They now have a Online booking system which is very helpful, you can also re order perscriptions online, good for those who can work with computers and know what they are doing. Unfortunately some of the receptionist staff can be aprupt at times, and can be loud on the phone, once overheard part of a conversation despite sitting in the waiting area ( i knew the patient she was talking to), may need extra sound proving when on the phone.

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Written by a patient

I have been register with the Pound Hill Medical Group for more than 20 years and have always been very satisfied with the service it provides. The pratice nurses adopt just the right balance between respect and friendliness. The doctors that I have experienced have all appeared competent and willing to listen to their patient.

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