Potterells Medical Centre

Station Road, North Mymms, Hatfield, Herts England, AL9 7SN 10 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
« 1 2 »
Page 1 of 2
 
20th January 2022


This review is not for all doctors or receptionists. However why I was given a nurses appointment for at that time query Quinsy I am unclear. I specifically requested a face to face appointment as I felt my condition was severe and I was told by one receptionist to take a PCR test in order to come in. Once I received the negative results of my PCR test I called again and was only allowed a telephone consultation with the nurse and they would suggest whether a further consultation with the doctor would be necessary. I provided photos as requested. During the phone consultation the nurse prescribed antibiotics and suggested I only go to hospital if I was struggling to swallow my saliva or breathe. 2 days later my condition worsened and I was treated in hospital for Quinsy - the doctor in A&E confirmed that an abscess had already been formed on the day I provided photos to the surgery. A doctor at the surgery was not consulted. This is the second time I have been seriously ill and the surgery has not permitted face to face consultations, prescribing antibiotics without relevant and required testing to prove bacterial or viral infection. The last I was prescribed antibiotics only to find out in A&E it was glandular fever last year.

Suggested improvements
The surgery needs to consider there are other serious illnesses other than Covid and consider that some infections need to be dealt with on a face to face basis with further testing to avoid hospital admissions and antibiotic resistance. It is understood that covid is a risk but with preventative measures such as a recent PCR test and ventilated rooms (or even in the gazebo) appointments such as this should be made!

Experience
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
29th March 2020


Potterells Medical Centre is a very special place. A very friendly and helpful GP surgery. All the staff from the Admin and Reception team to the Medical staff, the health care professionals, the nurses and of course the doctors are all excellent. Well Done. Keep up the good work. You are probably one of the best medical centres in the country for the work you do.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
15th April 2017


I cannot speak too highly of the Practice.Being an asthmatic,I am able to get an appointment very quickly,and I am very impressed with all the Doctors and the Nurses. With all the current problems in the N.H.S. nationally,Potterells are an example of how medical care should be undertaken.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a carer
13th March 2017


Difficult to get appointments and unresponsive. Inconsistent care and did not listen re children's condition history. Arrogant and knew better type Gps.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
5th February 2016


Once again, my wife and I are very grateful to the Doctors at the surgery for their ease of access, kindness and patience, taking time to answer any questions. We always feel reassured at the end of appointments. Thank you all very much

Recommend
Involvement
Cleanliness
Staff
Appointment
 
 

« 1 2 »
Page 1 of 2

{{category}} working at Potterells Medical Centre ({{entities.length}})
Order by: surname | rating | review count
{{entity.name}}
{{getReviewCountLabel(entity.review_count)}}
{{entity.name}} {{getReviewCountLabel(entity.review_count)}}

Resources

Short link to review Potterells Medical Centre: http://iwgc.net/eb6mp