Portsoy Medical Practice

16 Seafield Terrace, Portsoy, Banff, Scotland, AB45 2GB
16 reviews

Reviews

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Written by a patient
9th February 2018


I was really happy with the service especially how Dr Beg helped my son during his illness. He was very knowledgeable,kind and professional.

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Written by a patient
7th December 2017


I know things are difficult at the moment but we have lost a number of professionals from our surgeries making the rest work harder. I don’t know why we don’t have the staff we need but I think one of the reasons could be that they don’t like the harsh weather, another, the remoteness, it’s not easy if you’re not used to it. If I hadn’t had the intervention of the medical staff at Portsoy I don’t kno if I would still be here today, I thank them so very much.

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Cleanliness
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Written by a patient
17th November 2017


I recently attended what was loosely referred to as a 'Health Review.' In fact it turned out to be a practise nurse's interpretation of the word 'Health!' Having been hospitalised in the recent past with two strokes, I asked Why Stroke or effects of, had not been mentioned/discussed by surgery health professionals in the half a dozen surgery visits since over approx. 4 yrs. I was told 'I was being treated!' I asked again, a similar answer was given, on my third try, I was asked 'Did you not hear me and what I said?' My weight was taken ( I am Not overweight) on referring to this fact, I was told 'Weight doesn't matter!' My B.P. was taken (after winding me up) 3 times in the space of 5 mins, of course it was higher than it should have been! I was asked the few routine questions that couldn't be avoided like 'Do you smoke?' 'Do you drink? How's your appetite? But the question that never gets asked, never got asked again : Do You Take Drugs? Quite odd, the question is never asked, considering Drugs in my lowly opinion especially illegal drugs we are led to believe will steadily ruin your Health and shorten your life. In conclusion I was treated with disrespect for approx. 20 mins. My General health was of very little consequence. No wonder people are self-medicating! There was No hint whatsoever of humour during the appt. which may have alleviated the situation somewhat. I my opinion which doesn't seem to count for much, this surgery has only one direction to go onwards and upwards, it can't go lower!

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Rating not given.
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Written by a patient
12th October 2017


Completely unhelpful. Receptionists have no manners, ask you what’s wrong with you and are very unhelpful. No confidentiality if you have to tell the receptionist over the phone your illness. Can rarely get appointments. 2 of my family members were wrongly diagnosed by Dr. Smith. I would advise to go to another practice if possible!

Recommend
Involvement
Cleanliness
Staff
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Written by a patient
27th September 2017


Totally disgusted with Portsoy medical practice.. called this morning to get an appointment for my daughter, explaining at the same time that it HAS to be a doctor, was told by the receptionist that she was unsure which doctor would see my daughter, that was fine until we arrived in plenty time only to be told that we would be seeing the triage nurse, we waited 50 minutes past our appointment time as she was running late.. once in with the triage, because of the needs for my daughter, she couldn't help!!!! Only to be told that we had to now wait for the Doctor which is ALSO running 30 minutes Late... Still Waiting !!!!!! COME ON ... you really need to sort this situation out properly, patients need to be seen either on time or as close as. I fully understand that that sometimes there are emergencies which can cause a back log, but really it's getting way beyond a joke !! Management should get this sorted.

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Short link to review Portsoy Medical Practice: http://iwgc.net/eb6lq