Portsoy Medical Practice 2022-01-09 Person 2 5 0

I had health concerns regarding a drug i was prescribed following possible TIA as was beginning to have a bad reaction and needed advice as to whether to stop it or alternative given. Receptionist put ne down for a phone call the following day in the afternoon. I had one phone call not allowing me time to get to the phone. Rang surgery again, and Reption told me the Dr. had written on my notes he had rung me 3 times with no reply. my phone records call and this was untrue. I asked then if he would phone me that afternoon, I received no further call. I have no complaint regarding the receptionists they did what they were asked to do. Had to make my own decision and came off the blood thinner. now just over a week later have had no response to my email of complaint. It is bad enough almost impossible to get face to face appointments, but lack of Duty of Care, when not even receiving adequate advice over telephone, which has been my experience, and falsifying records in as much as stating rung me three times with no reply.

By employing permanent Drs. instead of so many locums, we never seem to be able to get the same one twice, since Covid things have gone from bad to worse. Gone are the days of the likes of Dr. McInnes etc, when I for one felt confident and we saw Drs. face to face. I wonder how many conditions are going wrongly diagnosed, due to telephone diagnosis as is becoming the case in the News.