Portland Medical Practice
Anchor Meadow Health Centre, Aldridge, Walsall, West Midlands, WS9 8AJ
79
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Portland Medical Practice
2016-04-11
Person
4
5
0
Written by a patient
Written by a patient 11th April 2016
Excellent practice
Portland Medical Practice
2016-02-10
Person
2
5
0
Written by a patient
Written by a patient 10th February 2016
Get new receptionists
Portland Medical Practice
2015-12-13
Person
1
5
0
Written by a patient
Written by a patient 13th December 2015
I find the receptionists extremely unhelpful.
I have a repeat prescription that should be sent automatically to the Pharmacy near my work (40 miles away), this is not always done so I have to constantly call up the surgery and chase this, only to find that I have to go into the surgery to pick up a paper prescription 2 weeks late.
They are closed at lunch time - a time which is the most convenient for most working people to call the surgery.
I have transferred from another surgery and I am still 9 months on waiting for my paper work to find its way to this surgery. Once again I find that Portland Surgery seem not to care and willing to help resolve.
15th December 2015
Response from Portland Medical Practice
I am sorry to hear of your experience so far. The aim of the reception team is to always be helpful whenever possible. Whilst we do not answer the main telephone switchboard line between 1-2pm (to allow time for tasks to be completed that have been generated during the morning surgery), there is a number given on the telephone message that patients can ring should they have an urgent need to do so. Unfortunately, we are reliant on a patient's previous practice and CCG to send records to us when a patient has transferred here (although as we use the electronic GP to GP service this does not usually take long if the previous practice also uses this system). If the patient concerned would like to contact me at the practice (01922 450950 between 11am-2pm or from 3-6pm is the easiest time to 'get through' to avoid patient's booking appointments) I will be very happy to look into the position concerning the patient's transfer of records from the previous GP and also the query concerning the transmission of prescriptions via the Electronic Prescriprion Service which we are a part of. I look forward to resolving these issues. Chris Blunt Practice/Business Manager Portland Medical Practice
Portland Medical Practice
2015-11-05
Person
2
5
0
Written by a patient
Written by a patient 5th November 2015
Receptionists need to have a
a more pleasant approach to patients. Practice has a lack of communication with the pharmacy re prescriptions....Pharmacy need a better approach to their customers!!! I think they are unable to cope with the amount of prescriptions they deal with.
However when you do manage to see a doctor they do refer you quickly if needed
Portland Medical Practice
2015-08-26
Person
4
5
0
Written by a patient
Written by a patient 26th August 2015
I would love to thank Dr sagoo for all the help he has given me this past month I don't think I would of got through it without his help he has gone out of his way to help me and I want to say a great big thank you
Resources
Short link to review Portland Medical Practice: http://iwgc.net/ecd9c