Portland Medical Practice 2018-07-23 Person 4 5 0

This review centres on one person, that is Katie Friend. I have had to have several blood tests over the past few months and the first time I met her, she appeared sullen and unfriendly. I know that everyone has bad days and put it down to that. On consequent visits her attitude did not improve, in fact it seems to have got worse and the last time I saw her, she actually shouted at me. I was shocked to say the least, there is a notice at the surgery stating that abuse will not be tolerated but it should also work the other way around. Katie told me on one visit that she was unhappy in the job and was looking for other employment (she has also told my husband the same thing), I think she should do just that, she does this excellent practice a discredit. Katie seems to think that as blood test appointments are on a one to one basis, no-one will ever know how she treats patients but I am sure I'm not the only one she has upset and I hope they will make it public. I will make sure that any further appointments will be with Jackie, a lovely lady with a great personality, Katie could learn a lot from her.