Portcullis Surgery

Receptionists are generally fine and helpful but logging in is now done by machine.

Its fine. Clean, and gentle music provided.

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The surgery is coping as best it can but sometimes it is hard to get a face to face appointment when it is needed however everyone is very friendly and doing what they can.

The receptionist's are alot better now at one point there was a lady that was very obnoxious and thought she knew more about you than the doctors! Recently I have not had her answer the phone and everyone I have spoke to is very friendly and helpful.

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It is always easy to request a telephone call from a doctor or nurse and the always ring you at the arranged time. However, getting a face to face appointment at the surgery can’t have quite a wait but I’m afraid that’s just a sign of the times.

Reduce the time you have to wait for an appointment at the surgery but I think that would take better funding and government support.

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I have always found the receptionists to be helpful and understanding

I have only had positive experiences at the surgery both when my mother was alive and needed support.

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I am impressed with the service I have received, both from Dr Chris Targett and Dr Beanland at Portcullis Surgery, Ludlow. I have been referred to Telford and Shrewsbury Hospitals for further tests in ultra swift time. Thank you for your first class service. Ivor Green

No complaints.

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