Portcullis Surgery

Getting harder to get an appointment, I’ve never been offered one for an evening or weekend. Receptionists generally helpful, Marlene in particular is fabulous, however reception desk is in the middle of the waiting area so no privacy at all.

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Appointment

A friendly and supportive atmosphere on the way in to the surgery, during the consultation and on the way out of the surgery. Receptionists are very helpful and friendly.

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Cleanliness

Staff

Appointment

After five years of having a heart attack I have refused blood tests and the doctor said that was fine. But again this year I received a letter about having a review and a blood test. I again refused the blood tests and did agree I would have a review with a doctor. But the rude receptionist (Tish) said oh no you have to have a review and blood tests with a nurse. Or you won’t get your repeat prescription. So I told the receptionist I would be stopping all my medication. Which is what I have. I have previously offered to sign a disclaimer to say I didn’t want blood test. I think it’s unfair that I don’t get a say in what I want. The reception staff was rude. Portcullis surgery do not ask me to contact the practice manager as a email was sent to her and she couldn’t even be bothered to reply along with another being sent to reception again no reply. I was on beta blockers and the nhs and British heart foundation say you have to be wean off these and not just stop them. Which was put into the email to the practice manager. No one from the surgery have been in contact about this. So where is portcullis surgery’s quality of care to patients here then??? I’m not refusing to see a doctor for a review but I am not having blood tests nor seeing a nurse

Recommend

Involvement

Cleanliness

Staff

Appointment