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Written by a patient
15th December 2016


For me it is the combination of a genuinely caring service and a welcoming, user friendly building. The website is great: building on that I think we need to permanently showcase the positive work we do as a community, in the surgery so more people have the chance to see the good work, participate and feel/be included. I see the 'community' as being all stakeholders in the practice, l.e. including patients, staff, volunteers etc. I think it means a cultural shift that the wider medical profession and it's users are maybe not quite ready to entertain but I think if we want to shift from a patriarchal medical culture to a culture of greater self responsibility for our health, then it needs to happen. I envisage a holistic medical community noticeboard in the main reception area populated by anyone involved in the practice including users. I do not know who would have the time and resources to manage this, maybe the PPg.

Recommend
Involvement
Cleanliness
Staff
Appointment