Pitsmoor Surgery

Pitsmoor Surgery 2023-05-05 Person 1 5 0

Pitsmoor is the worst surgery I've ever been to in all of my seven decades.I guess it's looking after others in different categories who need more resources funneled their way but not me I'm English woman a widow was married to my deceased husband a Royal Navy veteran for 37 years and I'm a senior citizen. I've left Pitsmoor Surgery after a massive decline in my ability to contact and get the help I need.The surgery has been progressively failing to take proper care of me since the beginning of COVID up to this present week 3May 2023. In all my years I've never experienced such a bad service that's simply is not fit for purpose. On so many occasions I've been left with no resolution no hope and depression whenever I've had the need to contact them it's been a monumental task which always ends the same unresolved and very deppressing.

1.Look after your senior citizens in a respectful and caring manner. 2.Look after your widows compassionately. 3.Look after me one of the country's Royal Navy veteran wives and to do it in the decent way he expected them to look after her. 4.NOT take on anymore new patients until you properly look after the most vulnerable firstly. 5.Prioritize those who've lived in this county the longest

Pitsmoor Surgery 2021-12-03 Person 5 5 0

I have only been a patient at Pitsmoor for the past 5 months so I haven't been in or dealt with the receptionists. However the GP's and Practice nurse I have spoken with through AskMyGp and over the phone have been incredible. They are patient, understanding, helpful, and most importantly, keen for my input into my care. As someone with multiple chronic pain conditions, this has been phenomenal and has really put me at ease when ask-*9-*9ing for help

It can be challenging to log a request on AskMyGP due to the limited times it is open, however I understand this is to ensure all patient requests can be dealt with appropriately

Pitsmoor Surgery 2021-11-05 Person 5 5 0

I know that the service is under huge strain, but despite this, every interaction I have with a GP at this surgery is compassionate, and makes me feel assured that I am getting good care. Despite the time pressures that they have, they have always taken the time to talk carefully through information and give me an opportunity to ask any questions - I can't speak too highly of them. I love AskMyGP but I suspect the system is a barrier to some people, either because of lack of access to tec, language - the narrow time that the app accepts messages will also be challenging for people who are working, or for whatever can't get on it between 6.30 and 9.00. I'm also in privileged position in that I can work flexibly from home, so although it's not always easy, I can carve out time to wait for a response to my message on the App, and be available to go to the surgery if it's thought necessary. Lots and lots of people will be in jobs where this is really hard or just not possible. These are the system constraints though, and boil down to capacity - or lack of it. This is shaped by failures of central government to give primary care the resource it needs. I think the surgery is doing an amazing job within the most difficult circumstances, and I'd like to say a big thank you to them for what they do :)

Nothing

Pitsmoor Surgery 2021-04-27 Person 0 5 0

After having been sent a link that did not work for a review of my medication which I tried everyday to use since I was sent it on the 8th April, I sent an email to ask for a review, but never heard anything back. So this yesterday (27th April,) I tried ordering again with no response today. So I phoned this morning before 10am and Had to wait a good 8 minutes for someone to answer only to be told I had to make an appointment online for a review of my medication. Just how the hell am I supposed to do that if no is is answering emails or sending links that never work? So thanks to this what I can only call a deepening shoddy service, I am now out of medication & the receptionist was no help at all & could only refer me back to the internet link that never works. Thank you I guess!

Get a better IT manager who understands that links to your service needs to work

Pitsmoor Surgery 2019-08-09 Person 5 5 0

For all the team, Sincere thanks for your kindness and care, as a first point of contact for ill and anxious patients the role you all play in keeping us healthy, happy and valued as people can never be underestimated. Your patient numbers speak for themselves, the surgery really is at the heart of our community for good reason, you bring a reassuring comfort to us all as the constant in otherwise unstable health, without fear or favour to any of us. Thank you for all you are to us and for all you do for us.