151 Burngreave Road, Sheffield, England, S3 9DL
Following a cervical screening two weeks ago with a practice nurse I have been referred to Jessops hospital for a colposcopy, during this appointment I spoke to a professor regarding troubles I was having over the past year that I had voiced a few times to my GP and practice nurses. After my examination I was told that the problem was due to my contraceptive pill and to make a appointment with my GP to review another option. Simple. Currently I'm terrified as I've had a year of irregular bleeding for a year and now been referred for biopsies due to abnormal findings on my cervical screening. I phoned pitsmoor surgery. Spoke to a receptionist and without going into too much detail, for confidential reasons, I explained that I would like to make an appointment with my GP for a contraception review/change. I was informed, although aware, of the drop in service however I was taking advice from my gynaecology professor and asked to see a GP due to having ongoing current problems. The receptionist would not make me a appointment and told me to come to the drop in. Given the circumstances and my occupation I have found it difficult to get to these drop in clinics as I work 12 hours shifts. The next Wednesday I had off is in 3 weeks time, which seems like too far away given I'd been advised to see my GP and stop taking my current medication. The drop in service would not guarantee I would see a GP but a practice nurse, who I mentioned earlier, during my cervical screening the practice nurse would not change my medication and told me to book a GP appointment as well. Fair enough. Again the receptionist would not make me an appointment when I informed her of this. Just told me to come to drop in service. I appreciate this service is in place and very grateful for what the doctors and nurses do at pitsmoor surgery. I just do not think a receptionist should have to be told all your confidential information in order to make a GP appointment for such a sensitive subject or even refuse to make an appointment at all. I don't feel I've been supported by my GP practice during this time.
For me it is the combination of a genuinely caring service and a welcoming, user friendly building. The website is great: building on that I think we need to permanently showcase the positive work we do as a community, in the surgery so more people have the chance to see the good work, participate and feel/be included. I see the 'community' as being all stakeholders in the practice, l.e. including patients, staff, volunteers etc. I think it means a cultural shift that the wider medical profession and it's users are maybe not quite ready to entertain but I think if we want to shift from a patriarchal medical culture to a culture of greater self responsibility for our health, then it needs to happen. I envisage a holistic medical community noticeboard in the main reception area populated by anyone involved in the practice including users. I do not know who would have the time and resources to manage this, maybe the PPg.
I have been coming to this practice for years and I have always received fantastic care. The staff are professional and approachable and I feel comfortable using this service. I do not live in the area but that does not concern me, I am happy to travel that bit extra because I know that I will be looked after!