Pitsmoor Surgery

151 Burngreave Road, Sheffield, England, S3 9DL

 

Recent Reviews

 
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Recommend
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Cleanliness
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Staff
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Appointment
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8th April 2019
Written by a patient

I'm sorry but not feeling cared about at the moment. Last year I had bowel problems and did get a quick appointment and an urgent referral resulting in diagnosis of Colitis and Kidney with tumor removed. No more contact with surgery. I recently phoned about slight dizziness and tiredness. I was told it's vertigo but get your blood pressure checked at the pharmacy and a receptionist will arrange a blood test. Nurse does blood test 2weeks later fine results we will let you know if there is a problem. I got a letter today from the pharmacist to say go buy vitamin D tablets over counter. No explanation about what symptoms I am taking them for or how they will help me or why I am low in this vitamin.. Yes I have looked it up online and it could do some good but an appointment or phone call with chance to ask questions would have been lovely and I would have felt like a person instead of a problem in both contacts with the surgery.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
11th March 2019
Written by a patient

Receptionist was very rude and the service provided is a absolute joke. The 10 o'clock deadline is absolutely ridiculous.. Guess after Doctor Maclough it's all sampled... Moving surgeries

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
5th August 2018
Written by a patient

Can't really fault the excellent service. The NHS only suffers due to the usual Global Mafia troubles.

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
6th July 2017
Written by a patient

Doctors don't return calls . You have to keep ringing up and repeat your request .

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
13th April 2017
Written by a patient

Following a cervical screening two weeks ago with a practice nurse I have been referred to Jessops hospital for a colposcopy, during this appointment I spoke to a professor regarding troubles I was having over the past year that I had voiced a few times to my GP and practice nurses. After my examination I was told that the problem was due to my contraceptive pill and to make a appointment with my GP to review another option. Simple. Currently I'm terrified as I've had a year of irregular bleeding for a year and now been referred for biopsies due to abnormal findings on my cervical screening. I phoned pitsmoor surgery. Spoke to a receptionist and without going into too much detail, for confidential reasons, I explained that I would like to make an appointment with my GP for a contraception review/change. I was informed, although aware, of the drop in service however I was taking advice from my gynaecology professor and asked to see a GP due to having ongoing current problems. The receptionist would not make me a appointment and told me to come to the drop in. Given the circumstances and my occupation I have found it difficult to get to these drop in clinics as I work 12 hours shifts. The next Wednesday I had off is in 3 weeks time, which seems like too far away given I'd been advised to see my GP and stop taking my current medication. The drop in service would not guarantee I would see a GP but a practice nurse, who I mentioned earlier, during my cervical screening the practice nurse would not change my medication and told me to book a GP appointment as well. Fair enough. Again the receptionist would not make me an appointment when I informed her of this. Just told me to come to drop in service. I appreciate this service is in place and very grateful for what the doctors and nurses do at pitsmoor surgery. I just do not think a receptionist should have to be told all your confidential information in order to make a GP appointment for such a sensitive subject or even refuse to make an appointment at all. I don't feel I've been supported by my GP practice during this time.


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