Pimlico Health at The Marven

Written by a patient

The main problem for me is having to write about the practice as if it were one but in reality there are two separate surgeries in two buildings. I find the Lupus Street surgery unpleasant to use on account of the receptionist staff... some are OK sometimes, but the majority are surly, unfriendly and behave as if it wouldn't matter if I dropped dead in front of them. They frequently chat amongst themselves and condescendingly deign to speak to whoever is next in the queue as if the next patient is being done a favour. There are exceptions to this of course, when it is apparent the receptionist already has an obviously previously established rapport with whoever, but normally my previous observations apply. Now at Vincent Square, it is totally different, I feel respected, I have a sense that whatever I ask for is being taken seriously and without exception, unless a temporary member of staff from Lupus Street is there, what ever I am told will happen... happens! Yes it's as much as any trip to see someone about my health can be considered pleasant... it makes the difference and is much less a nerve racking experience, knowing I will be treated with a sense of dignity and respect. Which again brings me onto the Doctors... I don't want to fall foul of anybody but there again is a massive difference in the way I feel treated by some of them. Some are courteous, understanding and make me feel respected for the knowledge I have about my own body which shouldn't be surprising after 68 years of living in it, especially with all the complications I have... and some are downright dismissive and arrogant and make me feel as if they don't know what they are doing with something I value very highly... my life!

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Written by a patient

I want great care and that is what I get whenever I am lucky enough to get an appointment at Vincent Sq surgery. Doreen, the receptionist is extremely helpful and so friendly whilst remaining professional, if I'm feeling a bit down she somehow manages to get me smiling which helps when a person is feeling unwell. It is for me bettter than going to Lupus St which is always so very busy and impersonal, I think all the Doctors are brilliant and would recommend any of them. My last appointment was with Dr. Monday and he was great. I have been a patient with this surgery for 64 years and I am happy with my care and treatment and Doreen the receptionist.

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Written by a patient

I wanted to say a special thank you to the wonderful team for their attention and help at my recent visit to the Practice. I would like to make a special mention to the Receptionist Doreen who is always so helpful to me and going way beyond her call of duty.Also i have been looked after by another receptionist who managed to get me my blood test appointment so soon. I recently came to see Dr Tew(whom i hadnt seen for a while)and i would like to say again a special thanks for his professionalism in trying to get to the bottom of my problem and checking out all possibilities. I left the surgery with good hope. Overall,the new practice is bright and welcoming and the service once again is magnificent. I am really impressed.

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Written by a patient

Greeted by Receptionist,Really Nice. Doctor was helpful and very understanding.

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Written by a patient

Dr Munday as always extemely helpful.

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