Phoenix Medical Group

Phoenix Medical Group 2022-06-08 Person 3 5 0

I have to say, I work in primary care myself as a Specialist Nurse Practitioner. Over the last bank holiday I have suffered with left sided facial swelling cx nodes raised and very sore throat. I thought I may have an abscess causing my symptoms. I tried to book an appointment with the dentist,unfortunately, there were no appointments for a week I was in so much pain, difficulty in swallowing. Pyrexial( temp 37.8) I took regular paracetamol with little effect. I couldn't get through to my own GP. In desperation I called the W.I.C. The receptionist was pleasant and amicable. My wait was relatively short considering how busy they were. I was called into the room by a triage nurse. I said I think I may have cellulitis. I didn't get chance to relate my other symptoms. When she interrupted and said ' We don't treat dental problems. She then called the ANP. She did not introduce herself, I told her I had a sore throat and swelling back of my throat. She loomed over me practically shouting in my face. We don't give antibiotics for dental abscess. The triage nurse took my temp' which was 37.2. I had taken paracetamol an hour before. The A.N.P asked my to open my mouth. She didn't use a tongue depresor or a light. I explained I'm an ANP and to be on duty tomorrow. She totally dismissed me. She just said to her colleague. ' I have a patient, I'm going'. I have never complained about my colleagues. Also I do not convey my status, as a nurse I was in so much pain and totally shocked at the treatment I had received. I have called in sick, as I cannot work with the discomfort. I will self medicate until I can see my GP. What would have happened if I was a leyman. It is possible I may have developed septicemia, or any other related systemic infection. I believe this issue should be addressed. My assessment was not carried out in a professional Manner. Both nurses gave me a sad referral on how care has changed, regarding listening skills and emphathy. I have learnt a lesson. I know the NHS is under a great deal of pressure, i am working hard too. I don't want to make a formal complaint, but no matter how stressed you feel, never project your frustration. Talk to you manager or someone you trust. I would never send one of my patients away in pain!!. Remember the rules. Take history ( not done) How long have you had the problem. ( not done) Precise examination ( not done) How do you feel today ( not asked) I felt unheard and devalued. I attended Tuesday 7th June 2022.

I have raised all my issues above.

Phoenix Medical Group 2019-01-29 Person 2 5 0

It's virtually impossible to phone up and get an appointment, and then when you do the doctor is dismissive and uninterested.

Phoenix Medical Group 2018-03-19 Person 5 5 0

I have gone through a hard year. The WHOLE team at the surgery has been supportive. From receptionists with their smile, doctors and nurses. The doctor who looked after me is no longer there, but without his help, patience and understanding of my condition I would not have been referred as quickly as I was. I thank the team for being always kind and helpful.

Phoenix Medical Group 2015-04-02 Person 5 5 0

Although this brand new health centre is locally based and has free under-cover parking, the area outside the main door where people queue in the early morning, waiting for the centre to open, are left standing outside, exposed to the elements. It would be very helpful to have a wider cover of some description to protect patients during their wait. All Dr Funnell's team are very helpful under the circumstances, and considering the huge pressures currently within the NHS.

Phoenix Medical Group 2015-02-03 Person 2 5 0

It is nigh on impossible to make an appointment anymore when you need one. You have to call at 8am (as you can only make an appointment on the day). Often you call, get through and go onto the queuing system to then be hung up on, then getting through ten minutes or so later as it's constantly engaged to be told all the appointments for the day are gone. You are then left in limbo trying to decide if you are in enough pain to go to A7E and justify a visit there, wait until the next day to try again with little hope - a no win situation. Doctors are erratic - one mis-diagnosed my wife who had a simple gastro issue for three weeks until we insisted she be referred to a Consultant privately who diagnosed the real issue within 2 minutes of speaking to her - before he even examined her! Avoid until it gets better itself!!