Park Surgery

Windsor Street, Trecynon, Aberdare, M Glam Wales, CF44 8LL
9 reviews

Reviews

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28th May 2024


More reminiscent of a modern day call centre than a caring surgery it once was. 10 years ago called in for a copy of my medical history was told sit down we will print it off. called in for a copy of my wife's history 14th May told need to fill in a form and it could take up to 30 days. Asked if I call in 2 days time, but told ring next week and we will see if we can manage it (the surgery was empty at this time) Rang a week later asked if it could be Emailed to me. Now 2 weeks gone by no sign of the email. This is a 2 minute job at best, but Angela Davies could find the time to write me a letter informing me if I did not like the current rules could look for another surgery to transfer my records too. That letter took 10 times as long to produce and post than just printing off a few screen shots of the computer to complete my request, obviously we can see where the priorities now lie. It is now 2 weeks since my request still no Email. How I wish the days of Dr Richards Dr Slyne Dr Foster Dr Fleming would return there was a personal touch to the dealings and communications then. Robert Thickett

Suggested improvements
30 days to complete a two minute job that speaks for itself. Better management and a little common sense would go a mile.

Experience
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Written by a patient
14th November 2019


This surgery has gone downhill in recent months. Reception staff are rude and don't care. It's near impossible to get an appointment. I eventually got an appointment after trying for weeks and she was downright rude and unwilling to help. I broke down in tears in her office and she just had a don't care attitude. No empathy and not willing to help. I have decided to look for a caring practice in the area. They should all be disgusted with their selves. This is no way to run a GP practise.

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Written by a patient
10th October 2019


I have been a patient with this surgery for many years now and within the last 6 months I’m bitterly disappointed in the service myself and my family have received. It’s impossible to get an appointment with a doctor in this surgery anymore, they have a ridiculous 1 hour slot every Wednesday where you can request to see one if you’re lucky enough to get through, or if there are any appointments left, if you need to see a doctor urgently they book you in then fob you off with a nurse when you get there, last time we went it was a complete waste of time as she didn’t know what was wrong with him and told him she couldn’t refer him to see anyone either. What has happened to one of the best doctors surgeries and how has it become one of the worst, I’m very disappointed

Recommend
Involvement
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Written by a patient
3rd October 2019


I have to agree with a previous post that the surgery was once a good surgery that I felt was responsive and made it easy to access. Nurses have been particularly helpful and kind. However in recent months, and since it has joined up with Aberdare Health Centre it has become impossible to book an appointment and get any help. There has been no communication about how the new systems work, it is a case of stumbling through and trying to work it out as you go. The idea that an even larger patient base can all reasonably get an appointment when the only time you can book one is in a one hour slot once a week is absolutely ridiculous! I stayed on the phone redailing for 20 minutes and when I did get through all apppointments were gone. That's when you can get through. Usually it is permanently engaged. Bad enough for busy people, dangerous for the very frail. Really disappointing for a once good surgery.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
19th August 2019


This surgery has gone downhill. I have tried 5 or 6 times to book a doctor's appointment to no avail. I work full time, and seem to miss their appointment window no matter when I call. CARE DECISIONS The surgery's new booking system means that routine (non-emergency) appointments can only be booked by calling/going into the surgery on Wednesdays between 2 and 3 pm, and these appointments are 1.5 - 2 weeks in advance (though I have been denied an appointment by phone recently, and told I must come to the surgery instead). A short time before I was told this I had been informed by a receptionist that I could only book routine appointments on the day I wanted one from 8am, but before this I was able to book an appointment within a week without any problems. It is very difficult for those with ongoing conditions to have important regular appointments. RECEPTION STAFF / APPOINTMENTS It seems that the booking systems just keep getting more and more difficult to access, making it extremely difficult for someone who cannot call in their 1 hour (per week) booking slot e.g. full-time workers, the elderly etc. Last time I was in the surgery the receptionist even turned away a 94 year old patient with poor mobility when she tried to book a doctor's appointment, telling her she had to return at 2pm. No consideration was given to how the woman would be able to manage this, if she had a lift or drove or had to walk, and no sympathy was offered by the receptionist. Most of the doctors at the surgery have always been good on the rare occasions have been able to see one, and the nurses at the practice mostly offer wonderful care. In summary, I feel that the reception staff care very little about the patients that come into the surgery. They have been rude to me and I have witnessed them being rude to others. The doctors and nurses overall are good, when you can actually see them. CLEANLINESS As most GP waiting areas. Children are not stopped from coughing and sneezing over toys / magazines that other people then use. No disinfectant in waiting area. To improve: - Consider returning to a more accessible booking system, at least for at risk patients (e.g. elderly, immune-compromised) - Training for reception staff on good customer service

Recommend
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